Case Manager (Victim Advocate)

Description

Hubbard House advocates are the first point of contact for victims of domestic violence seeking assistance. Advocates focus on Hubbard House program participants and go the extra mile to help, providing a supportive experience and maintaining a high degree of program participant satisfaction. Listens to program participants concerns, issues, and questions in a warm and engaging manner. Assist victims by positively promoting Hubbard House services and the agency as a whole, answering questions and addressing concerns as they arise.

Provide excellent services, assistance, support, and solutions for victims through peer support case management, supportive counseling, advocacy, crisis intervention, safety planning, lethality assessments, and follow-up services to survivors of domestic violence and their families. Hubbard House Advocates also assist with referrals and obtaining services from other social services agencies, criminal justice system, and a variety of community providers.

Handle complaints/service issues in a positive, calm, and reassuring manner. Clarify program participants complaints, determine possible cause of the concern, provide appropriate solutions/alternatives within Hubbard House policies/procedures, and follow-up to ensure resolution. Problem solving will include cooperative efforts with all internal and external contacts.

Leads provide the team guidance and daily work activity direction under the direction of the program supervisor.

Victim Services to others may include victims of elder abuse, human trafficking, child abuse, and sexual assault.

Requirements

Must possess strong customer-service/relationship-building skills and attributes:

• •Positive & Friendly Attitude
• •People Oriented
• •Empathetic
• •Courteous & Patient
• •Team Player and Collaborative
• •Willingness to Learn
• •Strong Communication Skills
• •Problem Solver
• •Adaptability
• •Responsible and Conscientious

Capacity to adapt and respond to a diversity of individuals. Ability to multitask, prioritize and manage time effectively. Ability to work under pressure and solve problems in a calm, logical manner.

HS diploma or GED required. No experience necessary. Hubbard House provides training and tools to perform in a fast-paced, multitasking, mission-focused nonprofit organization.

Being a survivor of domestic violence is a plus.

Must be able to read, write and speak English; bi-lingual capabilities a plus.

A valid driver’s license and dependable transportation required. Vehicle insurance must be maintained. Must meet eligibility requirements for Hubbard House, Inc. vehicle insurance coverage.

Due to the serious nature of the Hubbard House mission, must successfully clear background screening: 1) a level-2 background screening which includes a criminal background check through the Department of Family and Children (DCF), Florida Department of Law Enforcement (FDLE), and the National Sex Offender Registry (at a minimum); 2) a motor vehicle report (MVR) is also run against the Division of Motor Vehicles (DMV); and 3) a drug, alcohol, and TB screening. Must be able to produce proof of eligibility to work in the United States (E-Verify).

This is an onsite position.

FULL TIME / NON-EXEMPT

PAY: From $20.00 per hour; commensurate with experience

Hubbard House, Inc. follows all federal, state, and local laws.

No phone calls, please.