Caseworker/ Gestionnaire de cas bilingue

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Caseworker/ Gestionnaire de cas bilingue based in Canada.

As a Bilingual Caseworker, you will support patients, healthcare professionals, and other stakeholders by coordinating case management activities and delivering responsive, compassionate service. You will help individuals navigate patient support programs, medication access and funding options, treatment compliance requirements, and related healthcare services. Through inbound and outbound calls, careful documentation, and consistent follow-up, you will ensure that cases are handled accurately and efficiently. You will collaborate with internal teams and healthcare providers to address concerns, maintain continuity of support, and escalate complex cases when necessary. This remote opportunity combines customer service, administrative coordination, and healthcare program support in a structured, patient-focused environment. Your attention to detail, communication skills, and ability to manage multiple priorities will contribute to better service experiences and effective program delivery.