Cash Applications Representative

What's the Short Version?

The Cash Application Representative is responsible for accurately and efficiently processing incoming customer payments, ensuring they are applied to the correct invoices, resolving discrepancies, and maintaining detailed records to ensure timely and precise accounts receivable. This role requires close collaboration with the AR team to ensure all transactions are accurately recorded. Additionally, this role may provide backup support where needed for various departmental functions and tasks. Cash Applications Representatives play an integral role in the success of the Credit department, contributing significantly to the company's overall achievements.

What Will You Be Doing?

Accurately post and reconcile customer payments, applying incoming checks, ACH, wires, EFT, etc. to SanMar customer accounts.

Prepare customer payment details as needed, creating Excel spreadsheets for upload into proprietary software and/or MS Dynamics.

Reconcile discrepancies found in balancing payment postings.

Process customer ACH payments and refunds through the bank website, ensuring accurate account withdrawals and strict adherence to all department control procedures.

Provide regular updates to management on productivity and contributions to department projects.

Work in a collaborative team environment to achieve department goals, striving to enhance customer service and satisfaction through efficient and effective payment posting.

Perform other duties as assigned.

Comply with all policies and standards.

What Are We Looking For?

High School Diploma

Experience in credit or applications support is preferred

Accurate 10 key by touch

Must have strong attention to detail and organizational skills

Maintain high level of confidentiality and professionalism

Have the ability to meet daily, weekly, and monthly deadlines

Must work well under pressure, while maintaining a high level of accuracy

Able to thrive in a structured environment

Demonstrate excellent customer service skills and the ability to be responsive to customer needs, with professionalism, respect and consideration of others

Excellent verbal and written communication skills

Must be able to learn the company’s proprietary software and computer system

Reliable with excellent attendance and punctuality, able to work overtime on occasion

Self-motivated and comfortable with repetitive tasks

Work well in team environment and independently

Exceptional problem-solving skills with the ability to quickly analyze payment issues, identify discrepancies, and implement effective solutions

What's Our Offer?

Salary Range: You`ll earn between $20.82 - $25.00 (WA, NJ); $19.05 - $22.88 (MN, NV, TX, VA); $18.32 - $22.00 (AZ, ID, FL MT, OH) on an hourly basis, depending on experience.

Bonus: You`ll be eligible for an annual discretionary bonus up to 5% of base salary.

Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.

Additional Benefits:

Comprehensive medical, dental, and vision benefits

401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle

Life insurance

Short/long-term disability coverage

Paid maternity/paternity leave

Pet insurance

What Should You Expect?

Remote: Our standard working hours are 8:00-5:00 PST. Periodic travel may be required. The employee is regularly required to sit for extended periods while working on a computer and participating in virtual and in-person meetings. Frequent use of hands for keyboarding and standard office equipment is required. Occasional standing, walking, and reaching may be needed to attend meetings or collaborate in an office setting. The role requires the ability to perform close visual work on a computer for extended periods. The employee may occasionally lift and/or move up to 10–15 pounds. Reasonable accommodations may be available to enable individuals with disabilities to perform essential job functions.