Cash Processing Section Manager

Main Purpose of Job:

To manage the Operations resources and work processes cost-effectively and efficiently to ensure contractual obligations to customers are met, and to continually monitor and improve all department’s profitability, security and performance.

Key Skills and Attributes

• •People Management experience essential
• •Must communicate clearly and fluently possessing strong interpersonal skills.
• •Must be capable of building strong and constructive relationships.
• •Should possess excellent analytical capabilities and have strong IT capabilities.
• •Experienced within a Union Environment.
• •Proven experience in Customer Relationship Management

Key Tasks

• •Manage and monitor the departmental budgets in conjunction with the Branch Manager, including headcount.
• •Work with Branch Manager to improve the efficiency and effectiveness of the department and manage change where necessary, optimizing resources to meet operational needs.
• •Focus on continuous improvement and productivity
• •Liaising with customers to ensure the company’s customer care policy is maintained.
• •Set & monitor team and individual objectives.
• •Contribute to the recruitment, training and development of employees, ensuring needs are recognized and met.
• •Manage and enhance performance of team members, ensuring a clear focus on SOP’s and Security procedures.
• •Contribute to the implementation of the Company’s Health & Safety policy.
• •Promote and maintain an effective and harmonious working environment.
• •Authorize department’s timesheets and leave applications
• •Provide accurate & timely management information regarding the department’s performance, ensuring the systems are updated and maintained.
• •Communicate with employees to give and receive information by Branch meetings and/or staff briefings.