Cashier and Store Support Manager

Description

POSITION SUMMARY: In conjunction with the Director of Operations, the Cashier and Store Support Manager is responsible for supporting daily operations which include: customer service, safety and security protocols, custodial efforts, non-food deliveries, department staff shortage support and store-wide supervision of staff in conjunction with the staff’s Department Manager. This position adheres to labor guidelines and ensures others maintain compliance with policy and procedures. The Cashier and Store Support Manager ensures follow through of department procedures for customer service, department conditions, staff supervision, productivity, and other workplace conditions and in a manner that upholds the values of the Skagit Valley Food Co-op.

Wage Range: $28.00-$38.00/hour

Full-time, variable hours, early morning, evening and weekend availability required

Requirements

Primary Job Duties:

Customer Service

· Models, provides and ensures customers receive prompt, friendly and courteous services.

· Assists as needed with customer service questions and concerns and resolves customer issues, concerns and complaints in a manner that upholds Co-op customer service standards.

· Is responsible for ensuring proper procedures are followed for accidents, incidents and other unidentified events.

· Maintains a calm and friendly demeanor with all customers and in all situations.

· Is responsive to issues that affect employee satisfaction and/or understanding.

Personnel

· Is responsible for scheduling the Cashier Department in a way that meets customer, business and employee needs.

· Coordinates with and solicits information from the Sr. Directors to help promote the success of the Co-op. as well as assists with the execution of annual Co-op goals and initiatives.

· Answers employee questions and addresses immediate concerns. Confers with the Operation Director or GM as needed.

· Understands the Personnel Policies and is able to answer employee questions.

· Adjusts staffing in the absence of the Manager/Supervisor.

· Serves as the point of contact for all emergencies, including customer and employee injuries, shoplifting/theft, power outages, equipment failure, etc.

· Ensures appropriate incident reports are filled out and routed accurately and timely.

· Manages employee issues in the absence of the Manager/Supervisor.

· Keeps the Director of Operations informed of major issues and incidents.

· Records events in the Store Support log book at the end of each shift.

Overall Store Support

· Monitor overall store conditions to ensure cleanliness, functionality, safety, security and ability to meet operational needs and goals.

· Identifies and develops solutions to problems.

· Monitor closing duties in all departments and ensures procedures are followed efficiently.

· Collects cash drop bags, tills, and daily sheets from all Co-op registers and ensures proper immediate safe storage.

· Stays in store until all non-supervised personnel have left the building, with the exception of Janitors, Deli BOH, and Grocery Night Crew.

· Assists in inventory counts, storewide cleaning and other projects as needed.

· Attend meetings, trainings, and events as requested.

· Ensure equipment repair and maintenance is communicated to appropriate personnel and make adjustments until equipment has been improved.

· Perform other duties and work in other departments as assigned. Backs up other management functions as needed.

· Familiar with all core responsibilities for operational employees.

Qualifications and Skills

Proven ability to provide excellent, professional customer service by projecting a friendly, outgoing presence and maintaining a respectful demeanor at all times.

Ability to successfully manage customer service challenges.

Ability and willingness to work a varied schedule including days, evenings, weekends, and holidays.

Demonstrated ability to use sound judgement and make good decisions.

Ability to handle multiple demands, remain calm, think quickly, prioritize effectively, and problem solve within established guidelines.

Ability to work well with others in a cooperative environment where teamwork, compassion, and constant communication are essential.

Ability to work with a diverse group of customers and employees.

Ability to work quickly and independently in a position of trust.

Evening and weekend availability.

Ability to maintain current food handler card.

Essential Physical Requirements

Prolonged standing and walking.

Use hands to grasp, handle, and feel.

Reach with hands and arms.

Walk, climb, balance, and stoop.

Must be able to meet physical demands including standing, bending, twisting, repetitive motion, and lifting 10-50 pounds regularly.

Benefits

25% Employee Discount

Lunch Discount

Health Insurance (Medical, Dental, Vision, Rx)

Long Term Disability

Life Insurance

401(k)

Paid Time Off

IMPORTANT DISCLAIMER NOTICE: The job duties, elements, responsibilities, skills, functions, experience, educational factors, requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform. The Co-op reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or a work environment change.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.