University Otolaryngologists

Centralized Scheduling Representative

Columbus, OH

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hirly's read of this role

Seniority: Mid level
Country: US
Work mode: On-site / unstated
First seen by hirly: 7 Nov 2026

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the posting

Description

We are looking for an enthusiastic and professional Centralized Scheduling Representative to join our growing team. As a Centralized Scheduling Representative , you will be the primary point of contact for our patients and will play a key role in creating a positive experience for them. You will be responsible for greeting patients, routing calls, scheduling appointments, processing consults, registering and scheduling patients.

Essential Functions:

Greet patients over the phone in a professional and friendly manner.
Register new patients and update established patient demographics.
Schedule patient appointments for consultations, medical procedures and follow-up visits.
Accurately enter all insurance information
Process incoming consultation requests and return statuses to the requesting physician office.
Indexing of consultation requests and external office records
Initiate the process of obtaining an HMO authorizations
Handle patient concerns and complaints in a professional and courteous manner
Follow all policies and protocols of the Central Scheduling Manager.

If you are a highly motivated individual with a passion for providing excellent patient care, we encourage you to apply for the Centralized Scheduling Representative position. We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within our organization.

Looking for a better work/life balance? Our career opportunities have Monday-Fridays work schedules.

Competitive Pay & Benefits: Med/Dental/Vision, Paid Personal Time, Paid Holidays, 401K, Paid STD/LTD/Life

PM20

Requirements

Qualified Applicant should have at least 1 year experience in customer service environment, medical office preferable.
Excellent oral and written communication skills required.
Knowledge of GE-athenaPractice management software beneficial but not required.
Knowledge of Microsoft Office software beneficial but not required.
Ability to operate a computer and basic office equipment required.
Ability to operate a multi-line telephone system.
Ability to establish and maintain effective working relationships with patients, team-members, and other co-workers.
Must be well organized and detail oriented.