Centre Coordinator, Member Services

You make EVERYONE feel like they BELONG.

The Opportunity

As a Centre Coordinator within Member Services, you’re the first point of connection for our members—and the one who sets the tone for their entire experience. You bring energy, organization, and a genuine passion for helping people, ensuring every interaction is welcoming, efficient, and meaningful.

In this fast-paced, people-focused role, you’ll balance front-line member support with administrative coordination. From managing appointment flow to connecting members with the right experts, you play a key role in delivering a seamless and positive experience.

If you thrive on variety, enjoy solving problems on the fly, and take pride in creating great first impressions, this is where you’ll shine.

A Place to Belong

AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca . We’ll work with you to feel supported throughout your journey with us.

AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:

• •Flexible benefits with 5 different packages to select, ranging from $1000 - $3000 health and wellness spending accounts.
• •Outstanding employer-paid Retirement Savings Plan (5% AMA contribution + 5% AMA matching)
• •Great AMA discounts like 50% off memberships, driver education programs, and registry services.
• •Unlimited learning opportunities, including dedicated learning time for personal development.
• •Paid time off, including 3 weeks of vacation, Me-Day, and Volunteer Day. Also, the flexibility to purchase 1 or 2 weeks’ vacation time spread across multiple pay periods.

Who You Are

• •A people-person who enjoys connecting with others and creating positive experiences
• •A strong communicator who balances professionalism with a warm, approachable style
• •Highly organized and able to manage multiple priorities in a fast-paced environment
• •A proactive problem-solver who takes initiative and follows through
• •Adaptable, collaborative, and committed to continuous learning

How You’ll Make an Impact

• •Welcome members and create a friendly, positive first impression
• •Assess needs and connect members with the right team members for support
• •Provide information about AMA products, services, and membership benefits
• •Manage traffic flow, appointments, and promote self-service options to reduce wait times
• •Maintain a clean, organized space while supporting administrative and reception tasks

What You Bring to the Table

• •High school diploma
• •2–3 years of retail, administrative, or customer service experience
• •Proven ability to deliver exceptional customer service in a fast-paced environment
• •Strong computer skills and ability to learn new systems quickly
• •Ability to work independently and as part of a team, with strong multitasking skills

• Belonging Matters Here
• AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca . We’ll work with you to feel supported throughout your journey with us.

- WORK MODEL:

In-Office

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We thank all applicants for their interest; however, only those selected for an interview will be contacted.