Certified Medical Assistant (CMA) / Medical Assistant

Description

University Physicians’ Association (UPA) is excited to welcome a Certified Medical Assistant or Medical Assistant to join the Rocky Hill Family Physicians team in West Knoxville. This is an excellent opportunity for a compassionate, detail-oriented healthcare professional who thrives in a fast-paced environment and enjoys being a vital part of the patient care experience. In this role, you will work closely with providers and clinical staff to deliver timely, high-quality care, ensuring patients feel supported, informed, and prioritized throughout their healthcare journey.

What You’ll Do

• •Serve as a key clinical contact by triaging patient phone calls and assessing levels of care
• •Accurately document symptoms, medical history, and current health concerns in the EMR
• •Communicate test results and provide clear patient instructions
• •Manage prescription refills in accordance with compliance and protocol
• •Assist with scheduling, prior authorizations, and obtaining pre-certifications for imaging (MRI, CT)
• •Coordinate care while maintaining professional, compassionate relationships with patients, families, and providers
• •Support daily clinic operations with additional clinical and administrative tasks as needed.

Schedule

• •Full-time
• •Monday–Friday, 8:00 AM – 4:30 PM
• •No evenings or weekends

Why Join UPA?

We value our team members and are proud to offer a comprehensive benefits package , including:

• •Generous PTO, Paid Holidays and Sick Leave
• •Medical, Dental, and Vision Insurance
• •Short-Term & Long-Term Disability
• •Life Insurance
• •401(k) with company match and immediate vesting
• •And more!

Requirements

What We’re Looking For

• •Minimum 3 years of prior medical experience
• •Certified Medical Assistant Credential Preferred
• •Experience with electronic medical records
• •Strong communication, organization, and time-management skills
• •Ability to stay focused, accurate, and calm in a busy clinical setting
• •A patient-first mindset and collaborative team approach

If you’re looking for a rewarding clinical role where your skills make a meaningful difference every day, we’d love to hear from you.