CES Outreach Coordinator

Description

Type: Full-time, non-exempt, (hourly)

Employer of Record: Inland SoCal 211+

Department: Housing Location:

Hybrid – Riverside, CA

Reports To: CES Supervisor

Grant Funded: Yes

Eligible for Transfer: No

Typical Hours: 8:00 AM to 5:00 PM. 32-hour workweek. Some evenings and weekends.

Pay Range: $25.00 - $28.60 per hour, payable bi-weekly

Benefits: Medical, vision, and dental coverage; long-term disability and other insurance; 403b

retirement plan; sick leave; accrued vacation; and a 32-hour workweek.

WHO WE ARE

In partnership with Inland SoCal United Way, Inland SoCal 211+ mobilizes communities to action so all

can thrive. For over 90 years, we’ve answered the call, actively listening and responding to local needs.

We champion community resiliency, financial security, and health under the values of excellence,

empathy, and equity. With over 100 staff members and 1,200 volunteers, we serve 1 million people in

Riverside, San Bernardino, and East Los Angeles Counties. Together with community partners and

those we serve, we're working towards a future where every person in our communities can achieve

what they envision for their lives. To learn more about our workplace culture, visit

www.inlandsocaluw.org/careers.

WHO YOU ARE

Mission-Focused: Your goal is to create change for better lives and healthier communities. You

engage donors, volunteers, and the community, striving to accomplish shared goals and making the

best judgments for the community and organization.

Relationship-Oriented: You prioritize people over processes, cultivating relationships for common

goals. You value diversity, practice effective communication, and actively listen to diverse input.

Collaborator: You achieve change through collective action and partnership. You share community

knowledge, focus on shared goals, and seek win-win solutions while maintaining core values.

Results-Driven: You are dedicated to measurable goals for the common good. You communicate

goals, motivate others, promote innovation, and drive resources to deliver excellent service.

Brand Steward: You grow and protect the organization's reputation with integrity and strong ethics.

You act according to the organization's values, take appropriate action, and maintain transparency.

JOB PURPOSE

Inland SoCal 211+ manages San Bernardino County’s Coordinated Entry System (CES), a streamlined,

evidence-based process that connects people experiencing homelessness to appropriate housing

and services. Required for all HUD- and CoC-funded providers, CES ensures consistent assessments

and a “no wrong door” approach, helping individuals and families access support through any

participating agency.

CES Outreach Coordinators answer live calls, conduct prescreening, provide in-person assistance, and

work closely with the housing team to engage unhoused people in the CES process. This position

helps people enter and continue on pathways to permanent housing. CES Outreach Coordinators

provide customer service with a trauma-informed, whole-person, evidence-based approach. This

position is excellent for those who are skilled at providing compassionate care while adhering to a

standard, consistent, and detail-oriented workflow and has an important role in helping community

members back into housing.

ESSENTIAL DUTIES

Provide excellent customer service to individuals experiencing homelessness or a housing

crisis, both over the phone and in person.

Perform weekly outreach to provide in-person assistance to individuals experiencing

homelessness in the community and distribute assistance such as bus passes and gas cards.

Conduct case management for CES outreach clients, assess eligibility with prescreening and

VI-SPDAT tools, and record client information in various systems such as but not limited to

inContact, iCarol, HMIS, and Excel spreadsheets.

Coordinate housing with clients, housing locators, and agency program staff, facilitate smooth

transitions to other service and housing providers (warm handoffs), and collect follow-up

information and document outcomes.

Respond to crises and calls from stakeholders about individuals in need of assistance

Provide clients with preliminary assistance such as becoming “document ready” for housing

and addressing immediate needs such as food, clothing, hygiene, and other basic items

Identify available community resources and provide in-depth referrals to housing, medical,

and mental health services, while advocating on behalf of clients for services and housing.

Develop relationships with external partners, coordinate outreach events; attend team

meetings, case conferences, training workshops, and community meetings; and document

cases through appropriate systems, ensuring compliance with CES policies and procedures.

Work closely with engagement teams, case managers, and housing navigators, and provide

Housing Navigation services on a case-by-case basis. • Abide by CES policies, procedures,

reporting, implementation, and other requirements.

Successfully meet and maintain performance parameters and learn through various means to

maintain appropriate knowledge of housing programs and services.

Community work is ever-changing because the needs of the community are our foremost mission.

This list represents the typical responsibilities of the role, but other duties may be assigned. You will

be expected to perform other tasks as required by your role and the organization's operational needs.

Requirements

QUALIFICATIONS

Applicants should have the education, experience, and/or training necessary to fulfill the job

duties and responsibilities. Examples of how this requirement may be met include:

o High School Diploma, GED, or High School Equivalency with 2 years of experience

working with community members experiencing homelessness and/or performing

outreach or direct services to a similar population.

Ability to listen with sensitivity to other people’s feelings, needs, and points of view,

demonstrate respect, tact, and courtesy in expressing options or ideas.

Passion and desire to work towards ending homelessness, patience to manage critical cases

such as chronic disabilities, and ability to recognize and act upon opportunities to enhance

community relations.

Excellent writing skills, including correct grammar and the ability to summarize, and proficient

computer skills with competency in MS Office and various software.

Preferred:

o English/Spanish bilingual

o Proficiency in inContact, iCarol, and HMIS

o Knowledge of local resources and HUD regulations

o Mental health and substance use clinical skills

o Public speaking experience

Ability and commitment to using a trauma-informed and equity lens and empathetically

respond to the interconnectedness of barriers experienced by participants.

Work Environment and Physical Requirements:

o In-Field Outreach involves working with individuals experiencing homelessness who

may be on the streets, in shelters, or in other places not meant for human habitation.

There may be integral challenges such as exposure to various types of infestations

and unhygienic situations due to homelessness or the mental health of the population

served. While ISC211+ makes every effort to protect all employees from unpleasant

situations, the company is not responsible for resolving the effects of some of the

work exposures since they are inherent in the environment. Personal protective

equipment will be provided as required. The position requires frequent sitting, walking,

standing, crouching, kneeling, stooping, and lifting and carrying objects up to 25

pounds, and the ability to drive for various periods of time.

o Administrative Work is performed in an office using standard office equipment such

as the telephone, computer, fax machine, and copier. Tasks include moving objects like

laptops and chairs, repetitive wrist and hand motions, docu