Chief of Simulation Operations

Job Title:

Chief of Simulation Operations Department:

Office of the Provost (Ken Veit) FLSA:

United States of America (Exempt) Location:

Philadelphia Campus ‌

Executive Summary:

The Chief of Simulation Operations at the Philadelphia College of Osteopathic Medicine (PCOM) is a high-level administrative and strategic leadership role. Reporting directly to the Chief Academic Officer (or designated executive leadership), this individual is responsible for overseeing, aligning, and advancing the simulation-based education infrastructure across all three PCOM campuses (Philadelphia, PA; Suwanee, GA; and Moultrie, GA).

The ideal candidate possesses exceptional administrative and business acumen, a deep understanding of multi-modal simulation education (including high-fidelity manikins, task trainers, and Standardized Patient programs), and the ability to manage a unified matrixed organization. This leader will ensure clinical operational excellence across Undergraduate Medical Education (UME), Graduate Medical Education (GME), and diverse health professions programs, while systematically expanding PCOM’s academic research footprint in clinical simulation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Chief of Simulation Operations specific duties and responsibilities include, but are not limited to, the following:

Works closely with Simulation Center leadership in strategic planning for manikin and procedural skills programs within PCOM.

Contributes to the mission and goals of PCOM by participating in institution-wide strategic initiatives, assuring compliance with accreditation and other applicable federal, state, and local regulatory agencies.

Assures and documents compliance with accreditation standards set by applicable federal, state, and local regulatory agencies.

Develops and implements procedures to optimize customer service while maximizing operational efficiency and promoting financial viability.

Promotes innovation and excellence in customer service and team performance.

Works closely with PCOM management, administration, faculty and other key stakeholders to ensure the highest quality of service is achieved.

Supports and promotes simulation-based research initiatives.

Develops and continually updates relevant sections of the Simulation Center’s policy and procedure manual.

Plans, organizes, and implements measurement tools to monitor and report on Simulation Center service assessment and productivity.

Applies advanced knowledge of program management to optimize personnel development, fiscal and Center operations, performance improvement, and program development.

Develops tools to monitor and report on the quality and productivity of the manikin and procedural skills programs of the Simulation Center.

Proactively assesses and implements appropriate processes to ensure that all facets of customer service and program excellence are effectively addressed.

Works closely with A/V technician or other technology staff to assist, select, and develop learning management systems and multimedia hardware and software.

Achieve appropriate Business Acumen and Fiscal Stewardship

Serves as an instructor for Basic Life Support (CPR) as needed, and, if certified, for Advanced Cardiovascular Life Support (ACLS) and Pediatric Advanced Life Support (PALS), as needed.

Represents the Simulation Center at PCOM meetings or on PCOM committees, as required

Innovate through Research and Academic Advancement.

Supervises operations staff, to include interviewing, hiring, training, motivating, developing, evaluating, and initiating disciplinary action as needed, in coordination with the Lead Medical, Simulation Technician, and the Sr. Administrative Manager and according to HR policies and procedures. As supervisor, coordinates employees’ time off and vacation coverage and monitors daily coverage within the Simulation Center. Monitors and evaluates ongoing staffing needs, and reports to Sr. Administrative Manager as needed.

Works closely with the Lead Medical Simulation Technician to ensure appropriate oversight of the Medical Simulation Technicians, and provides support and guidance for the Lead Sim Tech’s oversight responsibilities.

Performs needs assessment related to the operations team and recommends professional development activities for staff.

Facilitates the delegation of tasks and responsibilities for all aspects of the manikin and procedural skills programs within the Simulation Center.

Coordinates the maintenance and repair of all manikins and procedural trainers, ensuring that equipment is in working order to support Simulation Center programs.

Maintains records regarding the utilization, longevity and functionality of all equipment, in order to anticipate need for replacements, upgrades, and new acquisitions in a timely manner.

Coordinates the initiation of requests by customers for supply and clinical equipment purchases. Guides the decision making process for procurement of new integrated clinical simulators, procedural skills trainers, educational technology, and patient care equipment.

Provides information to the Sr. Administrative Manager to assist in the development and monitoring of the annual operating and capital budgets. Assists in the responsible management of financial resources.

Executes Cross-Disciplinary and Continuum Educational Alignment.

Provides educational and technical support to staff and customers as needed.

Provides guidance to staff, customers, and other healthcare team members regarding best practices in healthcare simulation.

Ensures that customer feedback is incorporated in quality improvement. This may entail conducting (or causing to be conducted) customer interviews regarding service experience, including staff interactions, technical issues, and operational effectiveness. With the Lead Medical Simulation Technician, identifies and implements corrective actions.

Working closely with the Lead Medical Simulation Technician, ensures that simulation projects are adequately staffed.

Functions as a simulation technician and simulation specialist as necessary to maintain operational functionality of the Simulation Center.

Other duties as assigned.

EDUCATION AND CERTIFICATIONS:

Equivalent experience to a Masters Degree or higher from accredited college or university in healthcare education, instructional design, simulation, or related field.

License/Certification (s): Desirable: Certified Health Simulation Educator (CHSE) or CHSOS, TeamSTEPPS Master Trainery.

Experience supporting faculty in an academic environment preferred.

Strongly preferred 5 years managing large-scale simulation centers, including experience with Standardized Patient programming and high-fidelity technology.

Experience teaching or

• •EMT, CNA or similar allied health related experience strongly preferred.
• ​

The Simulation Center strives to be a leader in teaching the importance of emergency readiness. The person who accepts this positon must become certified in and maintain certification in the American Heart Association Basic Life Support (BLS; i.e., CPR) as a provider and an instructor. This position will be encouraged to become certified and maintain certification as a provider and instructor in Advanced Cardiovascular Life Support (ACLS) and Pediatric Advanced Life Support (PALS). Certification in Basic Life Support is not required at the acceptance of the positon, but must be attained by the first employment anniversary, and must be maintained thereafter at all times while employed.

REQUIRED SKILLS AND KNOWLEDGE:

Strong interpersonal, leadership and organizational skills.

Excellent verbal and written communication skills.

Strong problem-solving skills in working with various faculty members and students from different program levels.

Able to maintain confidentiality, display diplomacy, be self-directed, and manage multiple tasks and