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Infosys

CISNGE - ITOM Event Management Engineer

Hyderabad, India

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hirly's read of this role

Seniority
Mid level
Country
IN
Work mode
On-site / unstated
First seen by hirly
9 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Responsibilities

Design, implement, and support ServiceNow ITOM Event Management solutions.

Configure Event Management, Alert Correlation, Alert Aggregation, and Event Rules to reduce noise and improve operational visibility.

Integrate monitoring tools such as Splunk, Dynatrace, AppDynamics, SolarWinds, SCOM, and Nagios with ServiceNow Event Management.

Configure and maintain MID Servers, Discovery schedules, and Service Mapping solutions.

Ensure accurate population and maintenance of CMDB data through Discovery and integration processes.

Develop custom event processing rules, transform maps, scripts, and automation workflows.

Implement automated incident creation, alert enrichment, and remediation workflows using Flow Designer and IntegrationHub.

Troubleshoot event ingestion, alert correlation, CMDB, and integration-related issues.

Collaborate with infrastructure, application, cloud, and operations teams to improve monitoring and service visibility.

Perform root cause analysis of recurring incidents and recommend proactive monitoring solutions.

Support platform upgrades, patches, and new feature implementations within the ITOM suite.

Create dashboards, reports, and operational metrics to track event management effectiveness.

Develop technical documentation, SOPs, and knowledge articles.

Follow ITIL best practices for Event, Incident, Problem, and Change Management processes.

Technical requirements

Technology->Infra_ToolAdministration-ITSM->ServiceNow->Event Management,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

Education

MCA,MTech,Bachelor of Engineering,BCA,BTech

Original posting on Infosys's site ↗

Listed on hirly, a job board. hirly is not the employer: Infosys is hiring for this role.

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