Claims Advocate

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

JOB OVERVIEW:

EPIC Insurance Brokers & Consultants is seeking a Claims Advocate to join our team of Property & Casualty brokers in Birmingham, Alabama who specialize in insuring clients in the Construction industry. This is an excellent opportunity for a career-minded individual who desires to make a meaningful contribution to our organization, and most importantly, to our clients. Our firm’s remarkably high retention rate means that your expertise and interpersonal skills will be recognized and appreciated by our team and our clients. The team in this office has been voted a Best Place to Work! The team works hard & plays hard; their teamwork & culture is a huge part of their success.

The Claims Advocate is responsible for working with clients, producers, account managers, and team leaders on all claims issues. The primary objective of the Advocate is to affect the outcome of claims in a positive manner and to reduce the cost of risk through continuous management of claims.

The Claims Advocate serves as a liaison between the client and insurer regarding all claims matters. The Advocate takes a proactive approach to advocate on behalf of our clients, collaborate with internal and external stakeholders, maximize coverage, and provide practical advice on claim resolution and tactical decisions—all to achieve the best possible claims outcomes and to ensure that our clients’ interests are protected by the policies of insurance placed by EPIC.

LOCATION: Hybrid - Birmingham, AL, must be willing and able to work in the office 4 days a week. During the first 3 months in this role, new hires are required to work in-office 5 days a week.

WHAT WE'RE LOOKING FOR:

Preferred: Insurance industry or claims experience.

Strong team player who is adept at handling unique situations, asking thoughtful questions, and being critical thinker and problem solver both for clients as well as for their fellow team members.

A time management and organizational guru! As unexpected or new needs arise, this role must be agile to pivot between tasks and priorities.

Excellent and proactive communicator - both with verbal as well as written communication.

Top-notch customer service-oriented individual, able to build trust with the clients.

Candidates with a positive, outgoing attitude.

WHAT YOU’LL DO:

A detailed list of job duties includes (but is not limited to):

Manage all phases and aspects of a claim: evaluate applicable coverage; prepare loss notice and report claim to carrier; document claim information and key services and activities; regularly follow-up with adjusters/TPAs to insure claim is progressing; and keep client and producer updated on claim status, with focus on efficient and economical claim closure

Provide technical expertise in response to inquiries from clients, adjusters, TPAs, producers, defense counsel, and claimants

Establish, maintain, and review claim files as needed in accordance with service commitments

Monitor treatment protocols, explore return-to-work opportunities, and advise on settlement discussions

Assist with client needs-assessments to establish reporting procedures and service commitments

Schedule and participate in-person or telephonically in formal claims reviews, stewardships, and client and potential client presentations

Interface with other departments to ensure effective communication and operation; work as a team within the needed timeline and production capabilities

Identify trends in claims and work with clients and team-members to develop strategies for reducing or mitigating claims

Maintain current knowledge of insurance contracts and industry trends; attend seminars, workshops, and training programs, as necessary and appropriate

Interact with others in a professional, supportive, and productive manner

Conduct all business in accordance with established policies and procedures

Other duties as assigned

Take proactive role in client advocacy in all aspects of claims

WHAT YOU’LL BRING:

Education, Experience, Licenses/Certifications:

Preferred: Bachelor’s Degree or sufficient equivalent experience (in the opinion of EPIC)

Preferred: 2+ years’ experience in casualty claims or agency, commercial claims adjusting, and/or Corporate Risk Management in the area of multi-line property & casualty claims

Obtain IRMI Construction Risk and Insurance Specialist (CRIS) designation within one year of hire.

Required Competencies, Skills, and Abilities

Ability to effectively build relationships with clients, carriers, and peers

Working knowledge in areas of investigation, reserving, and coverage analysis

Ability to negotiate with the adjusters to positively impact the outcome of a claim

Excellent time management, organizational, and multi-tasking skills, with high attention to detail

Ability to multitask in a fast-paced environment

Ability to work both independently and in cross-functional teams

Strong written and verbal communication and presentation skills

Proficiency in Microsoft Office Products (Outlook, Word, Excel, PowerPoint)

Ability to handle sensitive situations with sound judgment

COMPENSATION:

Compensation will be determined based on factors such as experience, skills, training, certifications, education, internal equity, and market data. This role may also be eligible for bonuses and a comprehensive benefits package.

WHY EPIC:

EPIC has over 60 offices and 4,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

Generous Paid Time off

Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days

Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave

Generous employee referral bonus program of $1,500 per hired referral

Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)

Employee Resource Groups: Women’s Coalition, EPIC Veterans Group

Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development

Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support

Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs

50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!

EPIC Gives Back – Some of our charitable efforts include Donation Connecti