Claims Associate

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

Bring your curiosity, ambition and unique perspective, and help us continue reimagining insurance through innovative thinking, digital capability and a commitment to better outcomes for the people who depend on us.

TAL is looking for enthusiastic, detail-oriented team members to join our Claims team. This is a fantastic opportunity to gain hands-on experience in claims management, providing a best-in-class customer experience.

You’ll be part of a supportive, collaborative environment where no two days are the same, and your contributions directly impact the people we serve. If you’re keen to learn, grow, and make a difference, this could be the perfect role for you.

In this role you will:

• •Support Claims Consultants with administrative tasks on claims assessments
• •Follow up on ongoing claim requirements, including medical reports, employer info, and financial documents
• •Summarise and manage claims documentation
• •Draft letters to customers and manage communications on time
• •Assist with claim closures, data corrections, and general workflow management in the claims system
• •Handle inbound/outbound calls and support stakeholders including advisers, trustees, and fund administrators
• •Contribute to process improvements and participate in team or company projects
• •Maintain up-to-date knowledge of life insurance guidelines, TAL processes, and policies

Qualifications:

• •A keen interest in life insurance and claims management
• •Someone who is degree qualified or working towards the end of their studies - ideally in Finance, Legal, Allied Health, Teaching
• •Strong attention to detail and accuracy in data entry and documentation
• •Excellent communication and customer service skills with empathy and professionalism
• •Ability to prioritise tasks and manage time effectively in a fast-paced environment
• •Willingness to learn, develop, and grow within the TAL Claims team
• •Previous experience in financial services or a similar administrative role is a bonus, but not essential

At TAL, we value a positive, proactive, and collaborative mindset. This is your chance to start a rewarding career where you’ll make a real difference for customers at critical times in their lives.

Benefits

At TAL, we're committed to helping our people thrive both professionally and personally. Depending on your role and eligibility, benefits may include:

• •Flexible and blended ways of working that support your work and personal commitments.
• •Access to learning, leadership development programs, LinkedIn Learning and global career opportunities through the Daiichi Life Group.
• •TAL-funded Life, Income Protection and Total & Permanent Disability insurance, plus employee insurance discounts.
• •Wellbeing support including Employee Assistance Program services, wellbeing resources, annual flu vaccinations and health initiatives.
• •Additional leave benefits including paid parental leave, wellbeing leave, community leave and purchased leave options.
• •Access to TAL Rewards Plus, offering discounts at hundreds of popular retailers and services.

Our Commitment to Inclusion

We're proud to be recognised as an Employer of Choice for Gender Equality and maintain partnerships with organisations including Diversity Council Australia, Australian Disability Network and Pride in Diversity . Through our Innovate Reconciliation Action Plan , we're also committed to building meaningful relationships, creating opportunities and contributing to positive outcomes for Aboriginal and Torres Strait Islander peoples.

We welcome applications from people with diverse experiences, perspectives and backgrounds and are committed to providing an inclusive recruitment experience for all candidates. Need adjustments during the recruitment process? Let our team know by getting in touch with us here we’re here to support you.

If you are already a TAL employee, please apply via the Jobs Hub in Workday. This is important to ensure that your application is recorded accurately.