Claims Consultant

Company Description

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

Bring your curiosity, ambition and unique perspective, and help us continue reimagining insurance through innovative thinking, digital capability and a commitment to better outcomes for the people who depend on us.

• Job Description
• As a Claims Consultant within our Group Space for our AWARE fund, you will manage life insurance claims for start to finish, providing a flawless experience for our customer.

• In this role you will:
• •Assess and manage Group Life claims across TPD, Death and Terminal Illness from lodgement to determination.
• •Review medical, financial and legal evidence to make fair, accurate and timely claim decisions.
• •Communicate with claimants, trustees, employers and other stakeholders, providing clear and empathetic support throughout the claims process.
• •Liaise with internal specialists and external providers, including rehabilitation consultants, medical practitioners, reinsurers and legal representatives.
• •Ensure compliance with policy terms, legislation and the Life Insurance Code of Practice while maintaining accurate claim documentation.
• •Proactively manage claim progress, identify barriers and drive positive customer outcomes.
• •Contribute to continuous improvement initiatives and support enhancements to claims processes and customer experience.
• •Maintain current knowledge of life insurance products, claims management practices and industry developments.

• Qualifications
• •Qualifications Life insurance claims management experience within Group policy -TPD claims experience is ideal OR; Workers Compensation or Return to Work claims management experience with an Allied Health background Strong analytical, problem-solving & time-management skills Excellent communication & empathy to support customers during challenging times.
• •Solid understanding of injuries, illnesses and treatment
• Benefits

At TAL, we're committed to helping our people thrive both professionally and personally. Depending on your role and eligibility, benefits may include:

• •Flexible and blended ways of working that support your work and personal commitments.
• •Access to learning, leadership development programs, LinkedIn Learning and global career opportunities through the Daiichi Life Group.
• •TAL-funded Life, Income Protection and Total & Permanent Disability insurance, plus employee insurance discounts.
• •Wellbeing support including Employee Assistance Program services, wellbeing resources, annual flu vaccinations and health initiatives.
• •Additional leave benefits including paid parental leave, wellbeing leave, community leave and purchased leave options.
• •Access to TAL Rewards Plus, offering discounts at hundreds of popular retailers and services.

Our Commitment to Inclusion

We're proud to be recognised as an Employer of Choice for Gender Equality and maintain partnerships with organisations including Diversity Council Australia, Australian Disability Network and Pride in Diversity . Through our Innovate Reconciliation Action Plan , we're also committed to building meaningful relationships, creating opportunities and contributing to positive outcomes for Aboriginal and Torres Strait Islander peoples.

We welcome applications from people with diverse experiences, perspectives and backgrounds and are committed to providing an inclusive recruitment experience for all candidates. Need adjustments during the recruitment process? Let our team know by getting in touch with us here we’re here to support you.

If you are already a TAL employee, please apply via the Jobs Hub in Workday. This is important to ensure that your application is recorded accurately.