Claims Handler

Join Our Claims Team! 🏍️

Are you a natural problem-solver who thrives on turning a stressful situation into a smooth resolution? 4th Dimension Innovation is looking for a CMT Claims Handler to join our Claims Management Team in Egham Thorpe, helping riders get back on the road with confidence.

You'll report to the CMT Team Leader, managing a caseload of motorcycle claims from first contact through to settlement — keeping things moving, keeping customers informed, and keeping our claims philosophy front and center.

Main Duties

Manage a caseload of First Party and Third Party claims, progressing each case towards settlement

Respond promptly to incoming calls, emails and letters in the way that best moves the claim forward

Screen incoming claims against fraud indicators and risk factors, escalating for further investigation where needed

Use desktop tools (MIAFTR, CUE, MID, DVLA, etc.) to support claims decisions

Liaise with specialist suppliers such as field investigators and engineers

Update reserves and NCB at the appropriate stage of each claim

Work within agreed personal authority limits, referring upwards where activity exceeds them

Offer customers alternatives to claiming directly from their policy where commercially appropriate

Key Skills

Excellent interpersonal skills, with the ability to communicate clearly at all levels

Ability to make complex issues simple for customers

Strong understanding of hierarchy and escalation protocols

Comfortable managing a busy caseload with competing priorities

Bonus Points For

Previous customer service or claims experience

Familiarity with the Group's products, services and systems

The Essentials

🕒 Hours: 37.5 hours per week, Monday to Friday. Hybrid working — 3 days onsite, 2 days from home — following an initial 4–6 week on-site training period

💷 Salary: £24,500–£26,000

📍 Location: Egham Thorpe

📋 Contract: Full time

🎁 Perks: Competitive company benefits, training & development opportunities, and an energetic, supportive team culture

We recognise that people may not meet every requirement listed, and we encourage you to apply if this role interests you.