Claims Representative II

What you will do:

• •Manage repair process from start to end to ensure effective and professional service.
• •Ensure that assignments are handled appropriately, based upon interaction with insurance carriers, vehicle owners, and auto repair facilities.
• •Organizes and works with detailed records, maintaining proper documentation within each claim transaction.
• •Verify accuracy of assignments received, and keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• •Confers with customers by telephone or via email to provide information about claims, to modify assignments, cancel assignments, or obtain details of complaints.
• •Correspond with the insurance carrier, insured and repair facility via email and phone.
• •Work efficiently in multiple systems to achieve a singular goal.
• •Must be flexible to work extended/flexible hours, including weekends, holidays, evenings, etc., as necessary.
• •All other related and/or additional responsibilities that may be required or assigned.
• •Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• EQUAL OPPORTUNITY EMPLOYER
• The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.