Claims Specialist

Claims Specialist

• Location: Remote
• Employment Type: Full-Time

About the Role

We are seeking a detail-oriented and customer-focused Claims Specialist to join our growing team. In this role, you will manage and process a variety of claims related to household goods cargo, commercial/logistics cargo, property damage, delays, and warehouse-related claims.

The ideal candidate thrives in a fast-paced environment, communicates professionally, and can independently manage multiple claims while delivering exceptional customer service. If you have moving industry experience, a growth mindset, and enjoy problem-solving, we’d love to hear from you.

Key Responsibilities

Handle incoming claims and guide customers through the claims filing process

Investigate, evaluate, process, and settle claims efficiently and accurately

Communicate with customers, drivers, crew members, agencies, and internal teams regarding claims updates and resolutions

Review bills of lading, inventory sheets, warehouse receipts, claim forms, and supporting documentation

Determine liability, coverage, and settlement amounts based on company procedures and regulatory requirements

Manage claims within Supermove and other online claims systems

Coordinate inspections, repairs, and missing item investigations

Draft release agreements and process settlement payouts

Track and report claims activity, trends, and loss statistics

Collaborate with Payroll and Accounting teams on chargebacks, credits, and settlement schedules

Maintain compliance with DOT, FMCSA, military business rules, and company policies

Assist in developing SOPs and improving claims processes

Qualifications

Previous claims handling experience required

Moving industry experience strongly preferred

Strong customer service and communication skills

Excellent organizational and multitasking abilities

High attention to detail and ability to process large amounts of information accurately

Proficiency in Microsoft Word and Excel

Ability to work independently with minimal supervision

Strong problem-solving and critical-thinking skills

Positive attitude and ability to adapt in a fast-changing environment

What We’re Looking For

A proactive team player who embraces change and continuous improvement

Someone who can prioritize tasks effectively and meet deadlines

A professional communicator who can confidently negotiate and resolve claims

A dependable individual willing to support the team wherever needed