Client Access Specialist

• Rebuilding Hope Sexual Assault Center is seeking to hire a passionate and capable individual to
• serve as a Client Access Specialist.

• Rebuilding Hope’s mission is to provide support, promote healing, and partner to end sexual
• violence. Rebuilding Hope aspires to build communities that do not tolerate oppressive social
• norms, behaviors, or systems that promote sexual violence or exploitation. Communities where
• those who have been harmed are believed and supported in pursuit of their individual paths of
• healing. Communities where sexual violence does not exist, and their people are educated and
• empowered to center full choice, consent, and safety. For 50 years, Rebuilding Hope has served
• as the sole community sexual assault center and only state-accredited Community Sexual
• Assault Program to Pierce County and, since 2023, to Kitsap County.

• Rebuilding Hope is committed to developing a team of staff who reflect the diverse demography
• of our community and who represent the populations who are disproportionately impacted by
• violence. We strongly encourage members of our Black, Tribal, 2SLGBTQIA+, culturally diverse,
• and differently-abled communities to apply.

• Nature of Work:
• This is an on-site position located at the Rebuilding Hope headquarters in Tacoma, WA.
• It involves extensive contact with victims of sexual abuse, sex trafficking, and their families.

• The Client Access Specialist will assist all clients requesting advocacy and therapy services, and
• work with clients who need more assistance in equitably accessing Rebuilding Hope’s services,
• often due to economic, language, cultural, technological, or transportation barriers. The
• employee in this position is subject to the policies and procedures of the Agency, the Program,
• and the direction of the Advocacy Department.

• Primary Objective: The Client Access Specialist provides outreach and support services (in
• Pierce and Kitsap Counties) to primary and secondary victim-survivors of sexual assault and
• abuse. This position will assist Rebuilding Hope in better meeting the needs of underserved
• clients and providing better access to services. The employee in this position must have the
• ability to exercise independent initiative and judgment, subject to the policies and procedures
• of the agency and the direction of the Advocacy Manager and Clinical Director. This work

• involves direct assistance to victims requesting therapy and advocacy services within Rebuilding
• Hope. This is a 30-40 hour/week on-site position.

• Responsible to: Advocacy Department, specifically Advocacy Supervisor and/or other
• designee.

• Salary & Benefits:
• hourly (DOE); $28.50-$31.75
• The Agency pays 100% of premiums for health, dental, and vision care plans for full-time
• employees, as well as 2% contribution of the eligible employee’s salary to the Agency’s SIMPLE
• IRA retirement plan. The Agency offers generous accrual rates for paid personal, sick, and
• vacation time off from work in addition to 13 paid holidays.

• Location: Pierce & Kitsap Counties. This position requires physical presence at service locations
• within the assigned counties to provide direct client services and fulfill assigned responsibilities.
• This Position may occasionally be required to drive longer commutes within Washington State
• for work purposes; mileage is reimbursed per the Agency’s policy.

• RESPONSIBILITIES
• Client Services:

• •Contact survivors who have requested therapy services with our agency and assess
• current behavioral health needs, verify insurance benefits/sliding fee scale eligibility,
• assist survivors with completing intake forms as needed, and schedule clients for intake
• appointments.

• •Conduct follow-up to clients on the therapy waitlist, to include support and
• information/referrals,

• •Proactively manage/schedule client appointments and requests for services for the
• Therapy and Advocacy Departments.

Maintain therapy program requests for services/waiting list.

Assist clients with community referrals.

Assist in therapy program outreach and collaborative relationships with the community.

Assist with therapy insurance billing.

Assist with entering Department(s) data into Infonet.

• •Provide advocacy client services (to include but not limited to client walk-ins, helpline
• coverage, etc) as needed.

• •Work collaboratively across departments to support Agency, Departmental, and
• programmatic services and assist with client needs.

Flexible work style to meet the needs of clients.

Additional Departmental duties as assigned.

Meeting and Training Requirements:

• •Complete 30+ hours of sexual assault training - provided by Rebuilding Hope or other
• approved Core training).

• •Must maintain at least 12 hours of ongoing training annually that is approved by the
• Director.

• •Commit to an individual training and development plan with your supervisor that
• centers on cultural sensitivity, community diversity, equity, access, and inclusion
• concepts and practices relevant to your position and your representation of Rebuilding
• Hope to the community and clients we serve.

Other meetings and trainings as required.

Administrative

• •Uphold all agency and Departmental Policies and procedures, to include the
• Confidentiality Policy and Mandatory Reporting Policy.

• •Complete all client and service paperwork and reporting, including releases, consent
• forms, and database entries, in a timely, thorough, and accurate manner in accordance
• with Department(s) Policies.

• •Remain available and fit for duty during all scheduled shifts. Able to provide services
• with appropriate judgment, professionalism, and responsiveness.

• •Complete all client and service paperwork and reporting, including releases, consent
• forms, and database entries, in a timely, thorough, and accurate manner in accordance
• with Agency and Departmental Policies.

• •Submit all timesheets and requests for reimbursements in accordance with the
• predetermined deadlines/due dates.

Excellent organizational skills.

Rebuilding Hope mission, philosophy, and goals, and victim/survivor empowerment.

Additional agency duties as assigned.

Distinguishing Characteristics

• The Client Access Specialist must demonstrate competency in working with individuals
• impacted by sexual violence, behavioral health concerns, and trauma, including an
• understanding of the dynamics and impacts of commercial sexual exploitation and human
• trafficking. The position requires strong communication, active listening, and interpersonal
• skills, along with the ability to demonstrate leadership, exercise sound and independent
• judgment, and respond appropriately to changing client and organizational needs. The
• employee must be able to work effectively with individuals from diverse backgrounds,
• collaborate with community partners and other agencies, and maintain a flexible,
• client-centered approach to service delivery. The Client Access Specialist is expected to

• demonstrate a strong commitment to Rebuilding Hope’s mission, values, philosophy, and goals,
• as well as to trauma-informed care, victim/survivor empowerment, confidentiality, and
• respectful, equitable service delivery.

Qualifications

• The Client Access Specialist must have extensive working knowledge and awareness of the
• foundational issues related to sexual violence, child sexual abuse, commercial sexual
• exploitation and sex trafficking, and trauma. This employee must demonstrate an ability to
• effectively engage and communicate with clients, Rebuilding Hope staff, and community
• partners and professionals, with excellent oral and written communication skills. Effective time
• management, excellent organizational skills, attention to detail, and the ability to prioritize and
• manage multiple responsibilities are essential. Experience with insurance verification is desired,
• and prior professional experience working with survivors of sexual assault, individuals impacted
• by behavioral health concerns, or other trauma-related services is preferred. Strong computer
• skills, i