Client AR and Support Specialist - Lithuanian

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.

Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. TreviPay operates in 35 countries, with offices in Kansas, Mexico City, San Jose CR, Rijswijk NL, and Melbourne AU.

The Client AR & Support Specialist I is an entry-level role responsible for supporting B2B collections and accounts receivable activities while delivering an exceptional customer experience. Following TreviPay’s Standard Operating Procedures (SOPs), this role handles inbound and outbound customer communications via phone, email, and Teams, provides payment and invoice information, supports account reconciliations, and escalates complex issues as needed.

The ideal candidate is self-motivated, results-oriented, and demonstrates a strong sense of urgency, accountability, and ownership. This position supports both customers and the Client AR team while developing the knowledge and problem-solving skills needed to advance to the Specialist II level.

Duties and Responsibilities:

Follow and execute TreviPay’s Standard Operating Procedures (SOP) to support B2B collection efforts, with a call-first mindset.

Answer incoming phone calls, make outbound calls, and respond to customer inquiries within expected quality and timeliness measures

Provide an elite customer experience in all interactions via phone, email and Teams, with both internal and external stakeholders

Record all customer interaction details, comments, and complaints within the CRM system

Respond to requests for information, such as payment history and open invoice requests, and navigate core systems as needed

• •Work toward meeting/exceeding departmental KPI’s (quality scores, past-due rate, 60+%) and both quality and productivity performance expectations
• Perform basic ad hoc account training, reconciliations, with guidance, to help determine whether a payment application or a larger-scale reconciliation is necessary

Identify the root cause of customer issues to help set customers up for future success, and escalate involved or complex situations quickly and accurately to senior team members, other departments, or leadership

Provide feedback to team members to help improve training and documentation for processes and procedures

Actively seek coaching and feedback to build program knowledge and develop toward the next role level

• Competencies/Skills
• Ability to multi-task and make routine decisions
• Ability to work quickly and accurately simultaneously
• Ability to meet deadlines
• Customer-centric focus and professional demeanor
• Strong communication skills including writing, speaking and active listening
• Positive attendance, dependability, and reliability
• Ability to assess, prioritize, and balance daily workload
• Attention to detail
• Listens with empathy
• Self-motivated and enthusiastic, with a desire to be a customer success advocate
• Coachable, with the ability to improve performance based on feedback
• Developing problem-solving, critical-thinking and analytical skills
• Proficient knowledge of Windows applications, including Outlook, intermediate Word, and Excel
• Working knowledge of Salesforce preferred; ability to quickly learn TreviPay in-house IT systems

• Years of Experience
• 0-1 years of experience preferred; customer service, contact center, or collections experience is a plus

• Education (High School Diploma, Associate, Bachelors, Masters)
• High School/ College/ bachelor’s degree preferred

• Other Information
• Lithuanian is required and Dutch strongly preferred , one language native and the other at least at C1 level. Good English writing/reading/speaking skills.
• Any other language skills at C1 level or higher is desired (e.g. German, French, Romanian, Italian).

• Disclaimer
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.