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Medivet

Client Care Assistant

Kirkcaldy, Fife, Scotland

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hirly's read of this role

Seniority
Mid level
Country
GB
Work mode
On-site / unstated
First seen by hirly
6 Nov 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Medivet Kirkcaldy is now recruiting a Client Care Assistant to join their newly formed team in readiness for the practice opening!

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

This is a full time position working 40 hours per week with a mixture of weekdays and weekends, playing a vital role within the clinic. Previous Veterinary Receptionist experience would be ideal.

Start date will be 11th January 2027 in readiness for the practice opening.

The practice address is 1 Seafield Road, Kirkcaldy, KY1 1SR.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

  • Health Cash Plan from day one
  • 24/7 counselling and wellbeing support
  • Life Assurance 3 x salary

Annual leave

  • 5 weeks’ annual leave plus Bank Holidays, rising with length of service
  • Extra ‘Day for You’, a paid day off just for you

Additional support

  • Cycle to Work
  • Season Ticket loans
  • Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

  • Carry out reception duties, greeting clients on arrival, and updating records
  • Triage the impact of emergency appointments, contacting clients and rearranging as needed
  • Manage the practice diary to ensure appointment availability is optimised to team skillset
  • Answer client phone calls and manage messages
  • Ensure appointment slots are available for clients to book online
  • Process any repeat prescription order requests
  • Work collaboratively within a supportive team
Original posting on Medivet's site ↗

Listed on hirly, a job board. hirly is not the employer: Medivet is hiring for this role.

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