Vanguard
Client Case Representative, Associate
Manchester, United Kingdom
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hirly's read of this role
- Seniority
- Mid level
- Country
- GB
- Work mode
- On-site / unstated
- First seen by hirly
- 14 Oct 2026
Derived automatically from the posting. Upload your resume above to see how the role scores against it.
the posting
Receives, investigates, and communicates solutions. Escalates complex issues.
Core Responsibilities 1. Handles and prioritizes assigned client requests. May follow up with internal partners or clients directly to resolve outstanding issues.
2. Follows standardized procedures to resolve client issues. Conducts research and completes standard transactions.
3. Identifies applicable internal partners to collaborate with to develop solutions.
4. Ensures client inquiries are resolved and communicated within defined service levels. Ensures all communications are within regulatory guidelines, accurate, clear, and concise.
5. Develops basic knowledge of Vanguard funds, products, and services, as well as the overall Financial Services industry.
6. Participates in special projects and performs other duties as assigned.
- Qualifications
- Minimum of one year related work experience required. Experience in client services preferred.
- Undergraduate degree or equivalent combination of training and experience required.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Listed on hirly, a job board. hirly is not the employer: Vanguard is hiring for this role.
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