Client Delivery Advocate - Analyst

About the Role

iCapital is seeking a Client Delivery Advocate Analyst to join the Data Solutions team. This individual must be comfortable working in a dynamic, performance-driven, fast-paced environment, and is committed to delivering a high-quality, accurate product on a time-sensitive basis. Daily activities will be diverse, from setting up and maintaining software applications, to assisting clients with issues, special projects, sales calls, and helping with all the non-related tasks associated with building an innovative company. The role is a mix of finance and technology.

Responsibilities

Financial Reporting and Data Aggregation tools.

Analyze and explain portfolio performance results.

Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects.

Analyze private equity and hedge fund statements for input into system.

Consolidate data from multiple sources and custodians.

Provide accurate and timely statements and data entry.

Generate reports as needed.

Work with clients and partners to resolve data issues.

Develop and strengthen client relationships via client on-boarding, client account setup, training, day-to-day support and issue management.

Maintain software maintenance, system setup and configuration which includes new client setup, new financial account and asset set-up and classification. This assists in data feed management, creating custom reports based on client-specific needs, liaise with the vendor partners for enhancements, and system data issues.

Work with the team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications.

Establish operational effectiveness through the development, adoption of policies, procedures, and controls.

Qualifications

Bachelor's degree with a concentration in finance, computer science, statistics, mathematics, data science, or a similar field

Excellent customer relations skills

Foster and maintain effective relationships

Proactively assess and act upon client and company needs

Well-organized and self-motivated with the ability to prioritize tasks and meet deadlines

Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities

Comfortable with technology, software tools and applications and able to learn new software quickly; Strong MS Excel and PowerPoint skills, basic knowledge of database concepts, and any type of programming and a working knowledge of Photoshop, HTML design, or similar tools

Knowledge of liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA, alternative investments, performance reporting calculations and methodologies, portfolio management and rebalancing, as well as how RIA investment advisors ’work

Critical thinker that possesses strong-problem-solving skills and can summarize information clearly and concisely, both written and verbally

Devotion to collaboration and ability to thrive in a team environment while working independently

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office 4 days a week with the flexibility to work remotely 1 day - Friday.

For additional information on iCapital, please visit https://www.icapital.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.