Client Manager

Client Manager

Synopsis

Fieldstone A&E is an industry-leading company with deep roots in home building, providing everything needed for vertical construction—from single-family homes to clubhouses, commercial buildings, and everything in between. You will feel like family in our rich company culture that focuses on work/life integration with flexible work capabilities, offering remote, in-office, and hybrid situations.

The Client Manager is a key role responsible for building and maintaining strong client relationships, ensuring client satisfaction, and driving project success. This position requires a balance of technical expertise, business development skills, and leadership abilities to manage client expectations, coordinate internal teams, and deliver high-quality projects on time and within budget.

Key Responsibilities

Client Relations

Build and maintain strong relationships with clients, serving as their primary point of contact.

Facilitate regular client meetings to review project progress, address concerns, and ensure alignment with client goals.

Resolve client issues promptly and professionally, ensuring a positive and productive client experience.

Define, document, and communicate client standards to internal teams to ensure expectations are met or exceeded.

Project Oversight

Lead project teams to deliver quality projects on time, within budget, and aligned with client expectations.

Oversee and manage project details, including scope, schedules, and budgets, ensuring profitability and successful outcomes.

Monitor and achieve KPIs related to client satisfaction, revenue targets, and project timelines.

Work closely with internal teams, including engineering, design, and project coordination, to ensure seamless project delivery.

Identify and communicate scope changes, ensuring proper documentation and billing.

Financial Management

Proactively manage project budgets to ensure profitability while delivering high-quality outcomes.

Create proposals that align with company profitability standards, validating estimated hours and schedules before project initiation.

Identify opportunities for upselling or expanding services with existing clients to drive additional revenue.

Business Development

Actively seek opportunities to grow relationships with existing clients and develop new client partnerships.

Support company growth by contributing to business development initiatives and identifying new market opportunities.

Represent Fieldstone A&E at client meetings, industry events, and networking opportunities to enhance brand recognition.

Leadership and Mentorship

Mentor junior team members by sharing expertise, providing feedback, and supporting their professional growth.

Lead by example, setting a high standard for client management excellence and collaboration.

Actively participate in professional development reviews for junior team members and provide constructive feedback to foster improvement .

Innovation and Process Improvement

Identify and implement process improvements to enhance efficiency, quality, and client satisfaction.

Stay updated on industry trends, best practices, and emerging technologies to bring innovative solutions to clients and internal teams .

Required Skills

Strong written and verbal communication skills, including client presentations and public speaking.

Advanced negotiation and conflict resolution skills.

Demonstrated ability to manage project budgets and ensure profitability.

Strong organizational skills and ability to manage multiple priorities effectively.

Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

• •Knowledge of quality assurance and quality control practices in architecture
• and engineering.

Required Experience

Education: Bachelor’s degree in architecture, interior design, engineering, or a related field.

Experience: Minimum of 10 years of experience in production home building, project management, or a related field.