Client Operations Lead

Client Operations Lead

Remote | Full-Time

Who We Are

NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations, with a suite of scalable solutions that integrate software, intelligence, and expert support to illuminate savings, expand access, and elevate patient care.

What We Are Looking For

At NuvemRx, we hold a high bar because our work directly impacts patient care. We look for people who embody our core values:

Mission Always : Every choice is a chance to serve our customers and improve healthcare

Be a Pioneer : Take initiative, solve problems, and build what does not yet exist

Do the Right Thing the Right Way : Lead with integrity, compliance, and thoughtful execution

Stronger Together : Own your role, collaborate deeply, and elevate the team

We are also a fast-growing company, which means you bring strong ownership, comfort with ambiguity, resilience, and a bias toward action.

About the Role

The Client Operations Lead partners closely with Customer Success to deliver strong client outcomes through execution, operational rigor, and 340B subject matter expertise.

You will work within a portfolio of clients to ensure successful implementation, adoption, and ongoing optimization of NuvemRx solutions, including nuReferrals powered by par8o. This role is focused on helping clients translate strategy into execution and measurable performance.

Where the Customer Success Manager owns the overall relationship, retention, and growth strategy, the Client Operations Lead ensures the day-to-day work gets done, insights are surfaced, and opportunities are realized.

What You’ll Do

Client Outcomes and Value Delivery

Support a portfolio of clients in achieving measurable 340B program outcomes

Deliver performance insights and operational reporting that clearly show progress and opportunity

Partner with Customer Success to execute against client goals and success plans

Help translate client objectives into actionable workflows and improvements

Implementation and Operational Execution

Lead and support client implementations from kickoff through go-live

Manage timelines, milestones, and cross-functional coordination

Ensure consistent execution across client workflows and operational processes

Identify gaps in execution and drive resolution

Performance Optimization

Analyze client data to identify trends, missed opportunities, and areas for improvement

Drive referral capture optimization and workflow improvements

Provide clear, actionable recommendations grounded in data

Help clients improve both operational efficiency and financial performance

Customer Health and Support

Partner with Customer Success to monitor engagement, performance, and risk indicators

Act as a responsive and knowledgeable partner for client needs and questions

Support issue resolution with urgency and ownership

Reinforce client confidence through consistent, high-quality execution

Execution Discipline and Cross-Functional Collaboration

Maintain accurate tracking of activities, reporting, and deliverables

Follow defined processes and contribute to improving them over time

Partner with Product, Data, and Operations to surface client feedback and improve solutions

Contribute to documentation, playbooks, and scalable ways of working

What You Bring

Core Capabilities

Experience working in a client-facing or operational role within healthcare

Familiarity with healthcare delivery environments such as FQHCs, health systems, or pharmacy operations

Working knowledge of the 340B program and how it drives operational and financial outcomes

Strong organizational skills and ability to manage multiple priorities

Clear and effective communication across a range of stakeholders

Comfort working with data and using it to identify issues and opportunities

Ability to operate with ownership in a fast-paced, evolving environment

Preferred Experience

Experience supporting implementations, operations, or customer success in healthcare or SaaS

Exposure to 340B referral capture workflows or similar processes

Familiarity with healthcare technology platforms such as EHRs, pharmacy systems, or 340B tools

Experience with tools such as Salesforce or similar systems

Who Thrives in This Role

You take ownership and follow through on commitments

You are detail-oriented and execution-focused, while still understanding the bigger picture

You enjoy solving operational problems and improving how things work

You are comfortable working alongside Customer Success and cross-functional partners

You are adaptable and curious, especially as technology and AI continue to shape how work gets done

Benefits

Competitive compensation based on experience

Remote-first work environment

Flexible PTO

Medical, dental, and vision coverage

401(k) with company match

Life and disability coverage

Employee Assistance Program

A collaborative, mission-driven team

Compensation

The expected base salary for this role is $80,000 – $93,000. This range may vary based on factors such as experience, skills, location, and internal equity.

NuvemRx complies with applicable pay transparency laws. The compensation range listed reflects the expected base salary at the time of posting, and actual compensation may vary.

NuvemRx is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

NuvemRx is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application or interview process, please contact us at [email protected].