Client Payment Specialist

OVERVIEW

We are looking for a detail-oriented Client Payments Ofiicer to join our Finance team. You will own end-to-end payments operations including processing, reconciliations, transaction monitoring, reporting, and investigations ensuring all client transactions are handled accurately and within SLA.

RESPONSIBILITIES

• •Process daily local and international payments across entities to customers within the defined SLA.
• •Reconcile and credit client deposits in real time by comparing bank statements to platform entries.
• •Perform daily reconciliation of customer deposits and withdrawals, identifying and resolving discrepancies
• •Handle L2 queries from the CS and Compliance teams
• •Document, escalate and resolve transaction breaks and exceptions
• •Co-ordinate with the treasury team to provide KYC documents for clients as requested
• •Complete monthly reconciliation activities within SLA
• •Calculate and analyze revenue on a daily basis
• •Support internal and external audits across all entities
• •Adhere to all internal control policies and ensure that the process remains under infosec, compliance and regulatory guideline at all times.
• •Identify areas and propose ideas for automating operational processes
• •Create, update and manage Standard Operating Procedures (SOPs)

QUALIFICATIONS

• •Bachelor’s degree in commerce, finance, accounting, or a related field
• •0-3 years of relevant experience in payments operations
• •Prior experience at an international bank, fintech, or payments company
• •Experience with high-value, high-risk payment processes is strongly preferred
• •Intermediate to advanced proficiency in Microsoft Excel
• •Strong attention to detail and ability to work within tight SLAs

Cryptocurrency or digital assets knowledge is a distinct