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Brink's

Client Relation Officer

Makassar

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hirly's read of this role

Seniority
Mid level
Country
ID
Work mode
On-site / unstated
First seen by hirly
3 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

  • Menjadi PIC dan penghubung utama antara client dengan tim operasional Valuable Cargo.
  • Menerima dan menindaklanjuti permintaan client terkait pickup, delivery, shipment, dan layanan valuable cargo.
  • Memastikan kebutuhan dan instruksi client diterima serta disampaikan dengan benar kepada tim operasional.
  • Melakukan monitoring status pengiriman dan memberikan update kepada client sesuai kebutuhan.
  • Berkoordinasi dengan tim Operations, Transport, Vault, Security, dan Customer Service terkait pelaksanaan layanan.
  • Menindaklanjuti kendala seperti delay, discrepancy, failed delivery, atau exception dan melakukan eskalasi kepada pihak terkait.
  • Memastikan setiap keluhan atau permintaan client ditangani sesuai SLA.
  • Menjaga komunikasi dan hubungan kerja yang baik dengan client.
  • Melakukan koordinasi terkait jadwal pickup/delivery dan perubahan instruksi dari client.
  • Memastikan kelengkapan administrasi dan dokumentasi layanan valuable cargo.
  • Membuat laporan terkait aktivitas layanan, request, complaint, dan penyelesaian issue client.
  • Melakukan monitoring terhadap pencapaian SLA dan service level untuk masing-masing client.
  • Mengidentifikasi kebutuhan dan potensi improvement untuk meningkatkan kualitas layanan.
  • Menjaga kerahasiaan informasi, data client, nilai barang, rute, jadwal, dan informasi operasional.
  • Memastikan seluruh aktivitas sesuai dengan SOP, security procedure, compliance, dan ketentuan perusahaan.
  • Mendukung pelaksanaan client meeting, service review, audit, dan evaluasi layanan apabila diperlukan.
  • Melaksanakan tugas lain yang diberikan oleh Supervisor/Manager Client Relation sesuai kebutuhan operasional.
Original posting on Brink's's site ↗

Listed on hirly, a job board. hirly is not the employer: Brink's is hiring for this role.

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