Client Relationship Lead

Client Relationship Lead

Position Overview: Loot Rentals is hiring for a full-time, entry-level Client Relationship Lead at our ATX Location! This position will report directly to the Sales Manager and is sales-focused and client-facing. The ideal candidate will bring energy and warmth to the Loot showroom and provide unparalleled service to our new and returning clients.

Our culture at Loot provides a welcome home for passionate, authentic, and innovative servant leaders. We are a warm-hearted team of design geeks and process nerds, continually striving to perfect our offerings and better improve our service. No detail is too small to mind, and no occasion is too small to celebrate. (After all, that’s why we’re here!)

Responsibilities:

Receive and respond to emails, website contact forms, and wishlists for new inquiries

Host warehouse walkthroughs and client drop-ins

Conceptualize and create design mockups for clients

Identify opportunities to upsell, cross-sell, and recommend complementary inventory

Work with our inventory and invoicing software to create quotes

Maintain backend tasks for inventory software

Convert incoming inquiries into confirmed bookings through timely follow-up and thoughtful client communication

Manage client projects from initial inquiry through booking confirmation, ensuring all details are accurate and accounted for

Coordinate with inventory and operations teams on potential inventory conflicts, order discrepancies, client concerns, revisions, and/or special requests

Maintain accurate CRM records

Meet individual and team sales goals, including quote conversion and revenue targets

Greet and assist clients with will-call pickups and drop-offs through the showroom

Assist the sales & marketing team with any other duties or special projects as assigned

Attend industry networking events as opportunities arise to build relationships with clients

Requirements:

Experience in unparalleled customer service

Excellent organizational & time management skills

Extremely close attention to detail

Stellar communication skills

Can-do and positive attitude

Advanced computer skills

Reliable transportation

Ability to work some nights/weekends

Some college coursework

Compensation:

$26,000 annual base salary plus monthly payouts for KPI goals and monthly share of commission pool. Total compensation expected at goal is $60,000; exempt

Benefits include health/vision/dental insurance options, 401K, maternity/paternity leave, Flexible PTO, supplemental insurance options, and more!

Loot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.