Client Security Advisor (Position located in Cheltenham, United Kingdom)

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

• To learn more about our team and office culture in England (UK), visit the following links.
• Careers Page: https://www.knowbe4.com/careers/locations/york
• Glassdoor: https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm
• LinkedIn : https://www.linkedin.com/company/knowbe4/life/uk/

As a Client Security Advisor at KnowBe4, you will serve as a trusted partner to our clients, helping them navigate complex threat landscapes, mitigate phishing risks, and strengthen their overall security posture. In this role, you'll translate advanced threat trends into actionable insights, empower client-facing teams, and drive security awareness to help organizations defend against modern cyber threats.

Responsibilities:

Translate Threat Trends: Analyze large datasets to identify regional, industry, and segment-specific threat trends, and present these insights clearly to customers and stakeholders.

Client Problem Solving: Engage directly with clients to solve complex cybersecurity challenges and guide them through sophisticated threat landscapes.

Phishing & Vulnerability Advisory: Educate and advise customers on mitigating phishing attacks, strengthening email security, and defending against emerging industry vulnerabilities.

Threat Communication: Articulate complex threat intelligence, malware analysis findings, and threat actor techniques in accessible, client-facing discussions and presentations.

Cross-Departmental Enablement: Partner with customer-facing teams (such as Sales, Account Management, and Customer Success) to empower them with expert Threat Intelligence insights and talking points.

Stakeholder Collaboration: Collaborate seamlessly with internal teams and external stakeholders, sharing security knowledge to build strong, trusted partnerships.

Requirements:

Experience in customer-facing environments

Experience with triaging complex customer queries.

Experience with databases (SQL or MQL) preferable

BS or equivalent plus 3 years experience

MS or equivalent plus 1 year experience

Experience in malicious URL and phishing Email analysis - desireable or a willingness to learn

Familiarity with Python automation - desireable or a willingness to learn

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits .

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.