Client Service Representative

Description

We are an independently-owned emergency hospital providing 24/7 critical and emergency care. We are a hospital with a strong team focus so our entire staff is important to us.

As a client service representative, you will have the first and last interaction with our clients - the excellent communications and care you will provide to our clients, facilitated both effectively and compassionately, is important to us.

What will you do:

• •Answer busy telephones - answer lots of questions and transfer/redirect calls as needed
• •Check clients in and confirm information
• •Manage client records, reports, and email correspondence
• •Discuss payment options, process payments, set up third-party billing
• •Take payments on estimates and invoices
• •Able (or learn) to identify “stat” emergencies with the help of technical staff
• •Some administrative tasks and data entry
• •Maintain a neat and clean lobby
• •Some flexibility with work hours

Perks and benefits included (dependent on full or part-time):

• •Health benefits, including medical (100% paid), dental and vision
• •401k with Employer Match
• •PTO starts on 1st day (can start using after 60 days)
• •Shift differentials and holiday pay
• •Uniform allowance
• •Employee pet discounts
• •Continuing Education (yes, our CSRs get CE!)

Requirements

Who are you:

• •Strong customer service skills
• •Excellent verbal and written communication skills
• •You like people as well as their pets. Patience, empathy, and understanding are required.
• •Ability to remain composed in sometimes stressful and emotional situations
• •Critical thinking skills are key
• •You are a compassionate listener
• •Previous experience in a veterinary setting (emergency experience is a huge plus)
• •Experience with EzyVet is a plus