hirly
Sign inGet started free

Toppan

Client Service Representative

SG

See how you match this job — and similar ones. Free.

Upload your resume and hirly scores it against this role at Toppan first, then against similar open jobs, and shows where you fit and why.

PDF or DOCX, up to 12MB. No sign-up to see your matches.

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

  • Keywords matched to this posting
  • Fit score before you apply
  • Cover letter included

Matched against 2.6M live jobs from 190,000+ employers in 200+ countries.

Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending. ChatGPT: manual setup today.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Seniority
Mid level
Country
SG
Work mode
On-site / unstated
First seen by hirly
3 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Working within the Client Service team, the Client Service Representative will undertake the day to day client account management requirements whilst delivering excellent customer service. The Client Service Representative will support the activities (day to day and development) of all junior individuals working within their designated client account. ​

What you’ll be doing:

  • Support the Client Service team with any and all support for the designated customer account to ensure Trident meets the necessary KPI/RTP
  • Using the appropriate communication channels, clarify client requirements while managing client expectations with respect timelines.
  • Reference applicable Trident generic and customer specific standard working practices (SWP) to effectively process all the necessary pre-artwork build activities utilising Trident/client artwork management tools
  • Produce/update tracking documents, notifying the account lead should deliverables timing become a concern.
  • Schedule production resources where directed
  • Release completed products in line with the agreed timelines
  • Preparation of quotes and invoices for client billing
  • Coach, mentor and support the development of junior staff within the designated client account, in accordance with client account requirements and applicable SWP.
  • Identify and constructively raise issues with relevant team members, promoting best practice
  • Support the Management team through the investigation of process improvements, making recommendations for process improvements
  • Support the introduction of technology changes through system testing, communicating issues/potential issues

This position is located in Kuala Lumpur or Penang, Malaysia

We’d love to hear from you if:

  • Relevant experience in print and or packaging knowledge
  • 2-3 years of experience In servicing client accounts
  • Possess project management skills In managing accounts end to end
  • Due to geographical requirements, Chinese language capability Is required In this role
  • Excellent written and spoken English
Original posting on Toppan's site ↗

Listed on hirly, a job board. hirly is not the employer: Toppan is hiring for this role.

Similar jobs

Browse similar roles

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job