Client Service Specialist

Description

Job Summary

The Client Service Specialist works with the entire team to coordinate all client service activities with a focus on delivering the ultimate client experience. Based in Winter Park, this position performs both teller functions and client service functions. All members of the team are critical in building client advocacy and ensuring continued profitability of the banking center through organic growth and referral opportunities by setting and maintaining high service standards, creating positive client experiences, and fostering a culture of teamwork and collaboration.

Requirements

Responsibilities and Duties

Assist customers with routine account-related requests such as: funds transfer, automatic transfers, stop payments, deposits, service charges, ATM and debit card usages, checking & savings transactions, and funds availability.

Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

Research customer questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits.

Cross-sell bank products and services based on customer needs, in accordance with the bank’s program standards.

Perform teller functions as needed

o Auditing and reconciling cash drawers, including atm and vault

o Counting and packaging currency

Verify information on ATM/Debit card applications to the information in customer database. Send exceptions to BSA Officer.

Escort appropriate bank personnel into the vault and maintain dual control for safekeeping access.

Maintain the bank’s files for currency transaction reports, customer safekeeping receipts

Assist customers with internet and online banking issues

Assist Bank Officers when needed.

Other duties as assigned.

Complete the following BSA requirements:

o Read BSA/AML Program (policy)

o File Currency Transaction Reports

o Report suspicious activity to BSA Officer

o Complete all BSA/AML/OFAC related online courses

o Follow BSA/AML/OFAC policies and procedures

Qualifications and Skills

Minimum Education: High School diploma or equivalent.

Minimum Experience: 1+ years of teller and client service experience

Preferred Experience: 3+ years of banking experience.

Competencies

Ability to actively engage in conversations with clients and customers

Ability to present oneself as well as the company in a professional manner

Excellent cash handling skills

Knowledge of all deposit, small business, and consumer loan products

Excellent verbal and written communication skills

Thorough knowledge of industry and regulatory compliance practices

Proficient in the use of a personal computer, business software, and banking software

Ability to complete tasks with accuracy

Ability to multitask, prioritize, and manage time effectively

Ability to travel to multiple locations within Central Florida Market