Client Service Specialist (Field)

Company:

Marsh McLennan Agency

Description:

Job Title: Client Service Specialist (Field)

Reports to: Client Service Manager

Job Summary

Build and maintain professional rapport with clients, vendor and teammates by providing superior internal and external service support. Work as a supportive member of the sales and service teams.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• •Process new and renewal business within timelines and quality standards, including updating and maintaining information in the client management system.
• •Escalate issues of increased complexity, according to department standards, to the applicable internal contact.
• •Provide clients with timely information including plan information, rates, contributions, and carrier contacts.
• •Set up policy notebooks for delivery to client; assemble proposals and other presentations for client and prospect meetings.
• •Address and resolve client questions and issues.
• •Assist in preparation of new and renewal proposals; stewardship reports; service plans; comparisons, and demonstrates creativity in presentation style.
• •Support service and production team in reaching overall agency revenue and retention goals.
• •Maintain daily client processing functions such as endorsements, policies, audits, pending cancellations, ID cards.
• •Assist with all aspects of marketing, as needed.
• •Take report and monitor claims (if applicable).
• •Document member and client communications in the client management services tool according to department standards.
• •Prepare presentations, spreadsheets, direct bill, accounting discrepancies and other communications based on the needs of the internal team and clients.
• •Assist clients with claims resolution.
• •Participate in company sponsored seminars, training workshops and webinars to enhance industry knowledge and education.
• •Other duties and responsibilities assigned by management.

Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• •Assignment based primarily upon the individual's minimal level of experience and production capacity to service a midsize book of business
• •High school diploma or equivalent
• •Demonstrated proficiency in computer applications such as Microsoft Office Suite
• •Demonstrate strong organizational and project skills
• •Strong communication and interpersonal skills (written and verbal)
• •Act with responsiveness, urgency and professionalism in all matters
• •Prioritize work to achieve timely completion of the most critical and sensitive activities
• •Respond quickly to client requests and work to provide appropriate information

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers .