Client Service Specialist - Temporary

Description

The temporary Customer Service Specialist will interact with the company's customers, suppliers, and sales team by addressing inquiries and resolving complaints. The Customer Service Specialist position requires a commitment to customer service excellence, effective verbal and written skills as well as intermediate computer/business software skill, and independent thinking ability.

About Environ

Our mission is to provide the best energy, engineering, and sustainability solutions to meet the challenges of our rapidly changing world.

Since 1995, Environ Energy has been a trusted advisor, delivering integrated energy management solutions that help clients lower costs, mitigate risk, improve efficiency, strengthen resilience, and meet evolving regulatory and environmental requirements. With billions in portfolio spend under management, Environ serves commercial and industrial organizations across healthcare, manufacturing, education, real estate, finance, government, and other industries with practical solutions that drive measurable results. Learn more at environenergy.com.

Requirements

Successful candidates will possess the following:

• •Excellent communication skills, including active listening.
• •Service-oriented and able to resolve customer grievances.
• •Proficient computer skills with the ability to learn new software.

Education and Experience:

High school diploma or equivalent.

Responsibilities include but are not limited to:

• •Interacts with customers, suppliers, and sales team via telephone, email, online chat, or in-person to provide support and information on products or services.
• •Collects and enters orders into customer relationship management software for new or additional products or services.
• •Fields customer questions and complaints; when the issue is beyond the specialist's knowledge, forwards to the Director of Customer Service or other appropriate team member.
• •Ensures that appropriate actions are taken in a timely matter to resolve customers' problems and concerns.
• •Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• •Communicate regularly with Director of Customer Service and sales team regarding case status, deadlines, and problem areas.
• •Performs other related duties as assigned.

Perks

• •Full-time, hourly position
• •6-month minimum term
• •Fully remote role

Environ Energy is an Equal Opportunity Employer. We consider all qualified candidates regardless of national origin, veteran, disability, sexual orientation, gender, gender identity or other status protected by law.

At this time, we are unable to provide visa sponsorship. Candidates must be legally authorized to work in the United States without the need for current or future sponsorship.