Client Services Associate

• TransPerfect Is More Than Just a Job…
• Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

The position of the Client Services Associate is responsible for serving as the first level of support to existing clients, and managing and coordinating the completion of all language projects.

Position responsibilities:

Respond to client requests for new project initiatives through our centralized technology

Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests

Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion

Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team

Where applicable, initiate some project specifics to set the production team / individual project up for success

Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service

Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables

Serve as the central point of contact for and liaison between external client contact and internal production staff

Set and fulfill client expectations

Comply with internal regulations, processes and procedures in line with ISO standards

Potentially trouble-shoot problem projects

Understand and abide by individual project instructions and effectively communicate to the production team

Investigate client complaints where applicable

Discuss issues with clients and production staff and creatively problem solve to alleviate issues

Requirements:

Excellent written and verbal English communication skills

Minimum Bachelor’s degree or equivalent

Excellent problem solving and analytical skills

Substantial customer service and/or project management experience

Strong interpersonal skills

Effective time management

Strong organizational skills, attention to detail, and the ability to multi-task

Working knowledge of MS Office

Ability to prioritize and schedule tasks and work in a team environment.

Must be willing to learn new things, be open to challenges and thrive on success

Business degree and or customer service experience is preferred

In order to apply, please submit your CV in English.

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