Client Services Coordinator

We are a family-owned business that has been dedicated to restoring homes and businesses in Northern Virginia for more than 60 years.

Our mission is to improve the lives of our customers and support our community by providing a seamless and compassionate recovery to those who have suffered a disaster or loss.

Our diligent team is seeking to welcome a proactive and self-reliant Client Services Coordinator who possesses a keen eye for detail. The perfect candidate will have outstanding communication abilities and thrive in a dynamic work environment. As the first point of contact for our customers, whether on the phone or in person, you will create the initial impression of our company and play a vital role in our team and restoration efforts.

Responsibilities:

Answer phone calls promptly and communicate effectively

Receive and log new projects, schedule initial inspections, and assign them to the right coordinator

Participate in the on-call rotation to assist customers during emergencies

Send and receive documents using signing software and ensure timely uploads

Welcome visitors and inform team members of their arrival

Maintain a tidy and organized front office and lobby, fostering a welcoming atmosphere

Dispatch flooring and environmental samples to the appropriate laboratories

Follow up on any after-hours calls as necessary

Requirements:

At least two years of experience in an office setting

Exceptional communication skills

Detail-oriented and well-organized

Ability to multitask and possess technical skills

Friendly demeanor both on the phone and in person

Willingness to participate in the on-call rotation as needed to assist our customers during critical times

Experience in construction and/or disaster restoration is advantageous

Previous experience in customer service, phone, or office roles is essential

Reliable transportation to and from the office

Benefits:

Company-provided devices

Paid holidays, vacation, and sick leave

Health, dental, and vision insurance

Paid training opportunities

Career Development Program

401K and profit-sharing plan

Paid maternity and paternity leave

A welcoming family environment and events sponsored by the company

Kickstart your career with Paul Davis and thrive alongside us! We eagerly anticipate reviewing your application and having a conversation with you soon.