Client Services Coordinator for Business Development Center

Client Services Coordinator for First Ring BDC (An Extension of Motor Works Auto Repair)

About First Ring

First Ring provides inbound call handling and scheduling services for independent automotive repair shops. We act as an extension of our clients’ front desks—helping them reduce missed calls, improve customer experience, and stay focused on running their businesses.

We’re growing quickly and are looking for a Client Services Coordinator to support our clients, internal teams, and daily operations as we scale.

Role Overview

The Client Services Coordinator supports client relationships, service quality, and operational processes. This role serves as a key link between clients, call representatives, leadership, and technical partners.

The ideal candidate is organized, detail-oriented, communicates well, and takes ownership of tasks from start to finish.

Key Responsibilities

Client Support & Communication

Serve as a primary point of contact for assigned clients

Conduct regular check-ins and follow-ups to ensure client satisfaction

Track client feedback and ensure concerns are resolved in a timely manner

Maintain accurate client records and service expectations

Reporting & Data

Prepare and distribute weekly client reports

Monitor call volume, missed calls, and key performance metrics

Flag trends or concerns to clients and leadership

Basic Technical & System Support

Assist with setup and maintenance of phones, headsets, and workstations

Troubleshoot basic issues related to computers, phones, and call routing

• •Coordinate with our phone system vendor to resolve issues and make updates
• (This is not a full IT role—advanced issues are escalated as needed.)

Internal Coordination

Communicate client needs and updates to internal teams

Support client onboarding and offboarding

Help maintain internal documentation, workflows, and client tools

Assist with materials for demos, sales efforts, and industry events

Qualifications

Strong written and verbal communication skills

High attention to detail and strong follow-through

Comfortable working with data, spreadsheets, and reports

Ability to manage multiple priorities in a fast-paced environment

Basic technical aptitude and problem-solving skills

Preferred Experience

Client services, operations, or account management experience

Call center, BDC, or service-based business experience

Familiarity with phone systems or call routing platforms

Automotive industry experience is a plus, but not required

What Success Looks Like

Clients feel supported and confident in our services

Issues are identified and resolved proactively

Reports are accurate and delivered on time

Internal teams are aligned on client expectations