Client Services Coordinator (Operations and Policy Analyst 3)

Initial Posting Date:

11/04/2026

Application Deadline:

11/09/2026

Agency:

Oregon Health Authority

Salary Range:

$6,276 - $9,644

Position Type:

Employee

Position Title:

Client Services Coordinator (Operations and Policy Analyst 3)

Job Description:

If this opportunity aligns with your strengths, background, and commitment to fostering inclusivity, we encourage you to apply! At the Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all.

Opportunity Awaits, Apply Today! – Client Services Coordinator (Operations and Policy Analyst 3)

The Oregon Health Authority (OHA), Public Health Division (PHD), Oregon State Public Health Laboratory (OSPHL), is seeking a collaborative and strategic professional to serve as its next Client Services Coordinator (Operations and Policy Analyst 3). In this critical role, you will lead efforts to enhance laboratory services and strengthen relationships with OSPHL's diverse network of public health partners, healthcare providers, laboratories, and community organizations across Oregon.

As the Client Services Coordinator, you will drive initiatives that improve timeliness, accessibility, continuity, and quality of laboratory services through communication, policy development, program analysis, training, and stakeholder engagement. You will develop and implement policies, outreach programs, tools, and resources that foster collaboration with Local Public Health Authorities, healthcare systems, clinical laboratories, state and federal agencies, tribal partners, and community organizations. This role also provides subject matter expertise and training to laboratory clients to improve specimen submission quality, ensure accurate patient information, and support the delivery of high-quality public health laboratory services. Additionally, you will oversee the lifecycle of projects designed to advance client services and enhance the overall customer experience.

For a full review of the position description, please click here .

What We Are Looking For

Minimum Qualifications: These qualifications must be reflected in your application for consideration.

• A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; and four years professional-level evaluative, analytical and planning work.
• OR
• Any combination of experience and education equivalent to seven years of experience that typically supports the knowledge and skills for the classification.

Desired Attributes: The following are desired attributes that we have identified as key to success for this role at OHA. These are the attributes we are looking for in our top candidate. If you possess any of these attributes, please highlight them in your application and resume.

• •Strong project management skills, including experience planning, coordinating, and implementing projects from initiation through completion. Experience using Smartsheet or other project management tools to track deliverables, manage timelines, monitor progress, and facilitate partner collaboration is highly desired.
• •Strong customer service experience and skills, with a demonstrated ability to build effective relationships, respond to client needs, resolve concerns, and provide high-quality support to diverse internal and external partners.
• •Strong communication skills, including the ability to communicate complex information clearly and effectively through written, verbal, and presentation formats; facilitate productive discussions; and provide training and technical assistance to a variety of audiences.
• •Strategic planning skills, with the ability to identify organizational priorities, develop actionable plans, align resources, and support the achievement of long-term goals and continuous improvement initiatives.
• •Creative problem-solving abilities, including the capacity to analyze challenges, identify innovative solutions, improve processes, and adapt to evolving priorities in a complex public health environment.
• •Knowledge of and experience working with HIPAA requirements and patient confidentiality standards, including handling sensitive health information with discretion, maintaining data privacy, and ensuring compliance with applicable laws, regulations, and policies.

Preference Statement:

Preference may be given to candidates who possess a science degree, have greater levels of relevant experience, and demonstrate a stronger alignment with the desired attributes.

Application Guidance

Your candidate profile and application are your opportunity to showcase your skills and interest in this role. Submissions will be reviewed for clarity, consistency, and communication skills, and for alignment with the guidance provided below:

Submission Requirements:

• •Resume – Attach your current resume that clearly outlines your education and work experience relevant to this position.
• •Supplemental Questions – Answer all supplemental questions completely and accurately.
• •Final Check! – Before submitting, confirm that all required materials are included, and your Workday Job History is current. The information in your application will be used to complete an Equal Pay Analysis to determine salary placement upon hire. Visit the Equal Pay Analysis Webpage for more information.

How to Apply:

• •External Candidates: Visit the State of Oregon job opportunities webpage or click the “Apply” tab above to submit your application, following all submission requirements.
• •Internal Candidates: Current State of Oregon employees must apply through their employee Workday login , following all submission requirements.

After You Apply:

• •Complete any pending tasks in Workday under “My Applications” prior to the application deadline.
• •Check your email (including junk folder) and Workday inbox regularly for updates on your application.

Reminders:

• •Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. To protect your information and ensure correct processing, please follow the instructions for submitting your Veterans’ Preference documentation .
• •Please download and save a copy of this job announcement and linked position description, as it is not available after the application deadline.

About the Team & Benefits of Joining

We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate with a team of bright individuals to work with and learn from.

If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you. We also offer a competitive benefits package including:

• •Excellent, low-cost medical, vision, and dental coverage for you and your family.
• •Optional benefits like life insurance, disability coverage, deferred compensation, and FSA options for health and childcare.
• •Generous paid time off: 11 holidays, 3 personal days, monthly sick leave, and vacation accrual starting at 8 hours/month.
• •Potential eligibility for the Public Service Loan Forgiveness Program .
• •Retirement security through Public Employees Retirement System (PERS)/ Oregon Public Service Retirement Plan (OPSRP).
• •Training and development opportunities to grow your career with the State of Oregon.

Additional Details

• •This announcement is for one, full-time, permanent, SEIU represented, Client Services Coordinator (Operations and Policy Analyst 3) position based in Hillsboro, Oregon.
• •This is a hybrid position. “Review Section 4: Working Conditions” in the position description (linked above) for more information.
• •Employment is contingent upon a criminal records check and a driving records check that meets OHA criteria at the ti