Client Services Manager

About Ogury

Ogury is a global adtech company powered by Persona Intelligence, its proprietary technology that enables brands and agencies to activate consistent persona-based strategies across channels and drive measurable brand outcomes.

Founded in 2014, Ogury operates in 18 countries with over 400 employees worldwide.

• Ogury is a global adtech company powered by Persona Intelligence, its proprietary technology that enables brands and agencies to activate consistent persona-based strategies across channels and drive measurable brand outcomes.
• Ogury enables marketers to scale audience strategies with consistency in a fragmented media landscape. By maintaining persona integrity, we help brands activate high-value audiences more efficiently, strengthen campaign performance, and unlock sustainable growth.

At Ogury, our vision unites us all . But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different , creating a unique and winning culture where everyone feels safe , has access to the same opportunities , and is excited about bringing their most authentic self to work. Everyday.

Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong .

Working at Ogury

At Ogury , we pledge to provide all our team members with an equitable voice across our company and community. We understand that to have Ogurians who are engaged, respected , and who feel proud to belong, means creating a safe space where everyone feels comfortable bringing their most authentic selves to work. Everyday.

The Opportunity

The Client Services Manager is responsible for the day-to-day success of a defined portfolio of client accounts, combining strong client relationship management with hands-on campaign execution and performance optimization.

This role owns end-to-end campaign delivery, including client satisfaction and retention support, while working autonomously. The Client Services Manager collaborates closely with Sales, Product, Engineering, and other internal teams to ensure campaigns are delivered effectively and clients achieve measurable value from the platform.

You will mainly be focused on the German market.

Key Responsibilities

Act as the primary point of contact for a portfolio of client accounts, building strong and trusted relationships.

Lead client onboarding, campaign launches, and ongoing account management.

Set up, manage, and optimize programmatic and managed campaigns to deliver against agreed KPIs.

Monitor campaign performance, pacing, and account health, proactively addressing risks and issues.

Collaborate with Sales, Product, Engineering, and internal teams to support client retention and growth.

Deliver client training, insights, and clear performance reporting, including post-campaign analysis and presentations.

Identify opportunities for optimization, upsell, and expansion based on performance and client needs.

What you will bring to Ogury

Fluent German, C1 level or above, is mandatory for this role.

At least 2-3 years experience managing client accounts in a client-facing, account management, ad operations or customer success role.

Proven understanding of digital advertising, campaign management, and programmatic media.

Hands-on or working knowledge of programmatic advertising ecosystems, including DSPs/SSPs and the bidstream, is preferred.

Experience with 3rd party ad servers, such as DCM or Adform, ad verification tools, such as IAS, DoubleVerify or MOAT, and/or DSPs/SSPs, such as DV360, The Trade Desk, Adform or Xandr, is a plus.

Experience with tag management systems, such as Google Tag Manager or Adobe Launch, is a plus.

Proven ability to manage multiple campaigns or accounts simultaneously in a fast-paced environment.

Strong analytical and problem-solving skills with the ability to interpret campaign performance data.

Excellent communication and relationship-building skills with clients and internal stakeholders.

High attention to detail and strong organizational skills.

Ability to collaborate effectively across functions, coordinate with multiple teams, and build strong partnerships to deliver successful outcomes.