Client Services Specialist

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

When you’re part of the team at Thermo Fisher, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Position Summary: To assist the Client Services Manager and maintain close communication with ELECTS team to manage the dedicated studies in accordance to cGMP standard and Eli Lilly’s requirements.

Responsibilities:

Team Management

• •Perform work load analysis to balance out the work load among the team members.
• •Ensure team’s prompt follow up with any client responses/ queries.
• •Ensure the team and client’s KPIs are met.
• •Engage with the team in Continuous Improvement (Practical Process Improvement) to seek out opportunities to streamline process and innovate workflow.
• •Mentoring, coaching, training and career development for Lilly Admin team members
• •Manage strategic communications with FCS Global Program Directors, FCS Global Relationship Directors and FCS senior management, for any escalation from Lilly team

Project Co-ordination

Perform all processes in accordance to establish client specified standard operating procedures and cGMP standards.

Ensure that relevant paperwork is filed in accordance with regulatory and client’s requirements.

Co-ordination and communication of all relevant activities, both internal and external to ensure all aspect of services are in accordance with client’s requirements.

Timely provision of reports, monthly matrix, and other information to clients as required

Participate in client meetings, teleconferences where appropriate

To ensure that all shipment orders are processed in time and the necessary paperwork / checklist are prepared in accordance to established procedures

Ensure that all queries / requests from clients and investigator sites are responded correctly and in timely manner

Ensure that all issues with systems, order files, timeline and any other project related issues are feedback to ELECTS immediately when detected

Assist in any other functional units as required by Management

Project Budgets

• •Enter project budgets and forecasts and backlog reports
• •Perform billing / invoicing activities on monthly basis

Project Shipments / Logistics

Ensure that all shipping orders are processed and released according to contractual and country requirements

Ensure that all necessary study documentation is received prior to the release of shipment to study sites

Prepare relevant documents, notifications according to country requirements and client instructions, and update systems appropriately and correctly.

Requirements:

• •Degree or diploma in scientific or health care discipline /business studies or related
• •Minimum 3 years of relevant experience.
• •Experience in Project Coordination, Customer Service, Logistics, Warehousing
• •Possess leadership skill
• •Computer literate
• •Numerate and literate
• •Good written and verbal skills
• •Previous knowledge of warehousing and logistic work practices from the Pharmaceutical industry an advantage