Client Specialist

We’re thrilled that you are interested in joining us here at the Amynta Group!

• SUMMARY:
• Professionally corresponds with clients while obtaining or discussing necessary information for processing unemployment claim-related documents in a timely and efficient manner. ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

Opens incoming mail and sorts according to state and document type.

Prepares received documents for data entry and scanning by sorting categorically and assigning due dates as applicable.

Applies correct due dates to scanned batches as assigned on a daily basis.

Prioritizes and organizes claim system work according to due dates on a daily basis following departmental procedures and processes.

Contacts clients following established procedures to request necessary information for various claim-related documents and requests in a timely manner.

Effectively imports correspondence received via fax or email to the proper claim records in claim system.

Prepares claim-related documents and other requests received with appropriate information and documentation for effective processing in a timely and efficient manner.

Educates and coaches clients regarding effective procedures for proper documentation and successful protesting of unemployment-related documents.

Maintains accurate and complete documentation of conversations with clients and/or state unemployment agencies regarding unemployment issues in claim system records.

Maintains current understanding of state laws and rules regarding processing of unemployment claims and benefit eligibility.

Assists co-workers with various questions concerning Unemployment Insurance law, as requested.

Assists in completing work of department co-workers as needed or when requested.

Communicates in an effective and professional manner with co-workers, state representatives, and clients.

Sorts incoming faxes and answers the UI Helpline/State Call Line on scheduled days.

Works with the AE to maintain updated and accurate contact information in Sage CRM system.

Maintains current and effective understanding and follows all procedures for claim system, imaging, Outlook, Sage CRM, and any other company computer systems.

Performs other tasks and duties as requested by supervisors, Account Executives, and clients.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); and two years work experience and/or training; or equivalent combination of education and experience. Associate’s degree is preferred but not required.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

The Amynta Group (the “ Company ”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.