Client Success Manager

PX is looking for a commercially minded Client Success Manager to manage and grow a portfolio of high-value client accounts. This is a role for someone who loves the commercial side of client success: spotting growth opportunities, making a persuasive case, and driving adoption of our first-party product.

It is also a role with structure. This is not a job where you are on calls all day. A meaningful part of your week is dedicated to account planning, documentation, reporting, and keeping renewal and onboarding processes running smoothly. If you enjoy the balance of client-facing work and well-organized process work, you will thrive here.

Key Responsibilities

Manage a portfolio of strategic accounts, ensuring value delivery, retention, and growth

Drive adoption and expansion of PX's first-party product across your accounts, building the business case and persuading clients on the value

Identify upsell and growth opportunities and develop quarterly account plans to capture them

Run structured client processes end to end: onboarding, QBRs, renewals, and expansion paperwork

Serve as the point of escalation for client concerns, resolving issues quickly and thoughtfully

Collaborate with Sales and Product to align client objectives with PX platform capabilities

Keep CRM data, account documentation, and client health reporting accurate and up to date

Work with leadership to forecast client growth and manage churn risk

What You Bring

3+ years of experience in Client Success, Account Management, or Customer Experience (Lead Generation experience is a plus)

A commercial mindset with a track record of growing the accounts you manage

Strong persuasion and presentation skills. You can build a compelling deck and influence both clients and internal stakeholders

Comfort with routine and detail. You enjoy structured work like reporting, documentation, and process management, and you do it well

Familiarity with MarTech, AdTech, SaaS, or platform-based customer acquisition models

Strong understanding of metrics such as NRR, churn, health scores, and customer LTV

Familiarity with tools like HubSpot CRM, Jira, Trello, or similar platforms

Bachelor's degree required

Why PX?

We take pride in fostering a culture of respect, trust, transparency, and accountability among our colleagues and business partners. Through our proactive and agile approach, we are constantly anticipating potential success blockers and innovating our technology.

Office Exchange: work from our offices in New York or Amsterdam without using vacation days

Private health insurance

Career development, learning, and training opportunities

Direct exposure to the executive team