Simulmedia
Client Success Manager
New York, New York
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hirly's read of this role
- Role family
- Customer support
- Seniority
- Lead / management
- Country
- US
- Work mode
- On-site / unstated
- First seen by hirly
- 11 Sept 2026
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the posting
Simulmedia is transforming the way brands, marketers and agencies reach audiences. Our leading advertising platform, TV+, allows clients to unlock new viewers across linear TV, CTV and video games. From advanced data analytics to predictive modeling to real-time analytics and more, our cutting-edge tools make it easy for advertisers to deliver impactful campaigns that drive measurable outcomes.
Our Client Success Manager is someone who has a passion for problem-solving and account management and is seeking a role with direct impact on the short- and long-term success of our clients’ business. Excellent communication and analytical skills are critical. The individual needs to be able to break down complex data-driven solutions with simplicity, think strategically about a client’s business to drive results through relevant campaigns, and liaise with stakeholders ranging from agency media planners and buyers to brand CMOs and CEOs.
Responsibilities:
● Have a strong understanding of Simulmedia’s value proposition and product offerings
● Understand customer business objectives and pain points (e.g., to tailor Simulmedia’s solutions to solve client challenges, etc.)
● Have a deep comprehension of how marketers operate and make decisions
● Collaborate with sales to evaluate potential partnerships (MSAs, SOWs, etc)
● Serve as main day-to-day point of contact for clients, and partner with Sales to drive renewal revenue and new business opportunities
● Define and own current account plans to drive client’s key performance metrics, while developing account growth plans to drive incremental renewal business
● Craft compelling stories around data insights & analytics to demonstrate the value of Simulmedia’s TV+Ⓡ platform
● Own client list and manage expectations/timelines, acting as the project manager with internal stakeholders
● Deliver platform demos and custom analytics/reporting to prospective and current clients
● Partner with planning and activation teams to to successfully and seamlessly deliver against nuanced campaign objectives
● Proactively champion new product initiatives to enhance our differentiation in market, identifying emerging trends and opportunities through research and client engagement
● Attend and collaborate in onsite, in-person meetings on a regular daily basis
Qualifications:
● 3-5 years of client service experience in account management, media sales, marketing, advertising, or ad tech
● 3+ years of experience managing multiple client accounts simultaneously
● Experience working with marketing decision-makers in companies as well as collaborating with agency partners
● Track record of reaching and exceeding business targets
● Detail-oriented, proactive, and organized
● Strong verbal and written communication skills
● Experience in interpreting data and sharing client analyses in a compelling format
● People-driven, with strong interpersonal skills
● Adaptable person who can deal with rapidly changing TV industry and thrives on working in a data-driven environment
● Bonus: Experience in both linear TV and either CTV or programmatic video
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