Client Success Manager

Client Success Manager

Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future.

Role Responsibilities

As a Client Success Manager, you will be responsible for supporting our clients by acting as a frontline liaison to users of our cutting-edge software platform. Day-to-day, you can expect to:

Cultivate, manage, and expand relationships with Virtual Peaker’s clients through consistent and personalized communications

Collaborate with Implementation, Product, Marketing, and other internal teams to set expectations with clients and execute projects

Lead meetings, set agendas, present material, liaise between client requests and what’s best for Virtual Peaker

Use tools to document activities and codify decision points and milestones

Follow internal processes to track, manage, and respond to client inquiries and product feedback

Apply frameworks to appropriately prioritize client inquiries and maintain clear communication with clients

Identify growth opportunities for new revenue or expanded scope and support teammates that lead upsells

Develop strategies to meet Virtual Peaker’s goals related to clients and managing accounts

Other duties as assigned that contribute to Virtual Peaker’s success

Education & Experience

Bachelor's degree from an accredited institution

3-5 years of experience in consulting, customer service, account management, project management, or a combination thereof

Understanding of utilities, clean energy, and grid modernization issues, including distributed energy resources

Experience working within a web-based CRM ecosystem, such as Salesforce or Hubspot

Experience with Google Suite, Slack, and other online collaboration tools

A collaborative and growth-oriented mindset that is motivated to learn new things quickly

A sense of ownership and pride in one’s performance and impact on the company’s success

Critical thinking and problem-solving skills

Strong organizational skills, including project and process management

Remote work experience and ability to travel for conferences, client visits, and company gatherings

What You Can Expect

Full remote position, with remote-work stipend.

Competitive salary + Equity

A collaborative workplace, which will challenge you and celebrate your work

Full benefits medical, dental, vision, 401k

Generous vacation time, sick leave, and holidays

Diverse and inclusive community for everyone

Interested?

Virtual Peaker is currently a small team tackling huge problems, and that means that everyone, from the interns on up, is critically important to our mission. If you want to be a bit player on a huge team thinking about micro-optimizations, this role is definitely not for you. If you want to take responsibility for changing the outcome of human civilization, we want to hear from you.

• Competitive Salary
• Benefits : stock options, generous 401k, remote-first stipend, and health, dental, and vision insurance.