Client Support Subject Matter Expert - Supply Chain Intelligence EMEA

About the Role:

Grade Level (for internal use):

10 Client Support Subject Matter Expert - Supply Chain Intelligence EMEA

The Team: The Supply Chain Intelligence (SCI) team resides within the S&P Global Energy Division, providing powerful business intelligence solutions for applications including global risk and maritime, global international trade and supply chain, shipping intelligence, as well as economic indicators and forecasts. It is an exciting, global, results-oriented, and growing team that works closely together to help enterprise organizations to make better business decisions to support diverse business outcomes.

The Impact: Client Success Managers serve as subject matter experts for our powerful, complex solutions, as well as their relevant applications in the marketplace. We support specific personas within various industry segments such as corporates, transportation/logistics firms, financial institutions, governments, military and law enforcement agencies, academia and others. You will partner with the commercial sales organization to help support new and recurring business by showcasing our solutions within the context of defined business objectives and support the delivery and training of these solutions to end users to help optimize the impact of the investment.

What’s in it for you:

• •Client-facing impact: You enjoy working directly with decision makers and end users to help them to interpret and apply the intelligence gained from our powerful solutions to make more informed business decisions.
• •Empowerment: You like thinking critically about the unique needs at hand and working independently and collaboratively to come up with creative approaches to solve a given pain point or obstacle.
• •Commercial success: You take personal satisfaction in the success of supporting business wins without the pressure of a direct quota/commission structure.
• •Entrepreneurial, innovative culture: You like the challenge of working in an environment that is ever evolving: enhancing our solutions, refining our processes, adapting our strategy.
• •Career growth: Our most successful Subject Matter Experts master the areas of data analysis, public speaking and presentation development, interpersonal skills including objection handling, probing questions and being able to simplify complex concepts. We learn from each other on the job and progress into the role over time through immersion in our company culture and business activities. Many of our alumni have progressed their careers into areas such as product management and account management.

Responsibilities:

• •Demonstrations and Training: Provide tailored demonstrations and training sessions to showcase our solutions' value proposition, driving customer usage and product awareness.
• •Customer Workflow Optimization: Assist customers in optimizing their workflows with prompt support via telephone, email, and in-person interactions.
• •Effective communicator: You continually refine your communication skills so that your delivery is clear, concise, effective, and interactive.
• •Results oriented: You can deliver specific business outcomes within a defined deadline to specifications.
• •Understanding Client Needs: Develop a comprehensive understanding of prospects' and customers' workflows and needs to maximize the benefits of S&P Global solutions.
• •Cross-Functional Collaboration: Collaborate with cross-functional teams to manage client and prospect requests, channel feedback, and improve products and processes to better meet customer requirements.
• •Self-starter: You are assertive about your learning and career growth and work closely with your manager and peers across the global team to seek what you need to be successful.
• •Intellectually curious: You eagerly embrace new concepts and actively seek to make connections between disparate ideas. You follow current events and trends and use our solutions to quantify and contextualize business headlines.
• •Open collaborator: None of our colleagues have become successful in a vacuum. You participate in the collaboration that allows us to share ideas and information freely across the global network, taking advantage of pockets of expertise to keep advancing our knowledge and ideas.
• •Organized: You make your availability known to your stakeholders, show up on time and prepared to internal and external meetings.

What We’re Looking For:

• •Prior professional experience in the areas of maritime, international trade, transportation/logistics, supply chain, economics, country risk, commodities, energy, customer care/support, project management and/or business development are highly preferred.
• •Required Language: fluent English; fluency in additional languages is a plus.
• •Occasional domestic and/or international business travel may be required.

• About S&P Global Energy
• At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy .

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Glo