Client Support Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

This position provides direct front line supports to the individuals in the Shelter Programs.

Accountabilities:

• •Enforce rules and regulations of The Salvation Army Community Services Centre Mat Program and Emergency Shelter.
• •Maintain a sanitary environment as per Daily/Weekly cleaning list ensuring to record completed duties.
• •Maintain a safe and comfortable environment for all individuals accessing services.
• •Complete intake work (i.e., HIFIS documentation and statistical documentation).
• •Ensure facility is secure and individuals are monitored (i.e., completing health and bed checks).
• •Serve meals following direction from Shelters kitchen. Follow all OHS and safe food handling guidelines as per Health Canada.
• •Assist Protection Officers by monitoring guests for alcohol & checking for drugs & weapons.
• •Ensure all policies and procedures are followed as per The Salvation Army policies manual.
• •Complete entries each shift in the communication log.
• •Other duties as required.

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils:

Internal:

• •Maintain communications between individuals accessing services.
• •Maintain communications between other Client Support Workers and Management.

External:

Maintain communications between outside agencies such as Alberta Health Services when requiring assistance for individuals.

FINANCIAL AND MATERIALS MANAGEMENT:

• •Responsible for ensuring all food and meals are handled properly under all Alberta guidelines.
• •Responsible for ensuring all cleaning supplies are properly organized and labeled when custodian is absent.

WORKING CONDITIONS:

• •Working environment is typically in generally agreeable conditions.
• •This position requires a moderate amount of keyboarding/manual record keeping and those served by the program may relate information that is highly disturbing in nature and will require intentional debrief and consultation.
• •The incumbent may be exposed to the following disagreeable conditions:
• •stressful situations, including dealing with erratic and sometimes antagonistic behavior
• •verbal abuse
• •work schedule affecting lifestyle
• •exposure to bodily fluids, bodily waste
• •exposure to drugs and alcohol

The incumbent may have little to no travel required.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education, Qualifications and Certifications:

• •Completion of High School diploma
• •First Aid/CPR
• •Alternative combination of education and experience may be considered

Experience and Skilled Knowledge Requirements

• •Experience providing support to vulnerable individuals an asset.
• •Kitchen Experience/Food Handling Certificate an asset.
• •Criminal Record Check and Vulnerable Sector check will be required upon hire.

Skills and Capabilities:

• •Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• •Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• •Computer skills an asset for completion of mandatory online training
• •Must be caring, understanding and compassionate
• •Possess good interpersonal skills
• •Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• •The incumbent will have good verbal and non-verbal communication skills.
• •Strong understanding of professional boundaries when working with a vulnerable population
• •Patience and ability to deescalate situations.
• •Strong service ethic and a friendly disposition with the public.
• •Adaptability to change and frequent interruptions.
• •Team oriented and able to take initiative.
• •Willingness to work with people from diverse cultural backgrounds.
• •Problem solving skills.
• •Team player.
• •Organized and attentive to details.
• •Comfort in dealing with ambiguity.
• •Strong listening skills.
• •Ability to motivate others and manage relationships.
• •Ability to follow all organizational policies and procedures.
• •Negotiating skills.
• •May be required to lift up to 30 pounds.

This is a full time position

Weekly scheduled hours:40

Compensation:

The target hiring range for this position is $23.27 to $29.09 with a maximum of $34.90. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.