Clinic/Practice Assistant I

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

This position is located within a unique and highly collaborative care environment. While the role supports a primary care practice, the patient population consists almost exclusively of individuals with behavioral health needs who receive services within a larger behavioral health facility.

Unlike a traditional primary care practice where behavioral health services are embedded into a medical setting, this innovative model embeds a small primary care practice within a behavioral health environment. As a result, patients often require additional support, patience, flexibility, and communication skills during their interactions with the practice.

Although patient volume is generally lower than in many primary care settings, staff members tend to have more in-depth interactions with patients and play an important role in creating a welcoming and supportive environment. The ideal candidate will be comfortable working with patients who may have complex psychosocial needs and will approach each interaction with empathy, professionalism, and respect.

The practice itself is intentionally small, consisting of three primary care providers and a close-knit care team. The Clinic/Practice Assistant works directly with and reports to the Practice Manager, who is the only other administrative team member within the practice. The two work closely together on a daily basis and share a small office space. Candidates who enjoy a highly collaborative environment and value strong working relationships will be particularly successful in this role.

This setting offers a unique opportunity to make a meaningful impact on an underserved patient population while working as part of a dedicated team.

Qualifications

• Education
• High School Diploma or Equivalent required

• Can this role accept experience in lieu of a degree?
• No

• Experience
• healthcare office experience 0-1 year required

• Knowledge, Skills and Abilities
• - Basic Proficiency with all Office Suite.
• - Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
• - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• - Managing one's own time and the time of others.
• - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Department: Primary Care, 75 Fenwood Road, Boston, Ma

Schedule: 40-hours, Days, Onsite

Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits: Medical, Dental, Vision, 403 b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Step into a role where your work truly makes a difference every day ! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently . In this dynamic, fast-paced role, you’ll be the friendly fac e that play s a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

Remote Type

Onsite

Work Location

75 Fenwood Road

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $23.20/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.