Clinic/Practice Assistant, Urology

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

• Are you an organized, patient-focused administrative professional who enjoys being at the center of a busy clinical practice? Join our Urology team in Salem as a full-time Clinic/Practice Assistant, where your attention to detail, communication skills, and commitment to excellent service will help create a smooth, welcoming experience for patients and care teams alike.
• About the Practice
• Located at 400 Highland Avenue in Salem, MA, our Urology practice evaluates and treats a wide range of adult urologic conditions. Our board-certified team provides advanced, compassionate care and includes experts in minimally invasive surgical techniques, including laparoscopic, endoscopic, extracorporeal, and percutaneous approaches.
• Schedule and Location
• This is a full-time, 40-hour position based onsite at 400 Highland Avenue in Salem, MA. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., offering consistent weekday hours in a collaborative outpatient practice setting.
• What You’ll Do
• •Support daily practice operations by performing a variety of administrative and clerical duties related to patient visits.
• •Schedule patient appointments, maintain appointment records, and assist with check-in and check-out responsibilities.
• •Answer phone calls, respond to routine inquiries, take accurate messages, and help route patient needs appropriately.
• •Process billing forms, scan documents into the medical record, and support accurate patient documentation.
• •Assist with messages related to prior authorizations, provider questions, prescription refills, and test results.
• •Serve as a knowledgeable resource for scheduling, registration, and billing systems, including providing support and training to others as needed.
• •Support more complex practice functions, such as surgical scheduling, schedule changes, or template blocking, based on department needs and competency level.
• •Work closely with the supervisor to help support daily staff activities and efficient practice operations.

Qualifications

• •High School Diploma or equivalent required.
• •Two to three years of office experience required.
• •Certified Medical Administrative Assistant (CMAA) preferred.
• •Proficiency with Microsoft Office applications and general office operations, including filing, copying, scanning, printing, and faxing.
• •Strong phone skills with the ability to manage routine and non-routine calls professionally.
• •Excellent written and verbal communication skills, including the ability to compose and edit emails, memos, and letters.
• •Strong organization, attention to detail, and time management skills.
• •Ability to manage multiple priorities, follow established protocols, and work effectively within clinical systems.

Additional Job Details (if applicable)

At Mass General Brigham, our employees are our most important resource. We are committed to ensuring employees have access to a benefits package that is comprehensive, contemporary, and highly competitive. We offer a full range of benefits that meet the needs of you and your family, including programs to support your health, financial well-being, and life.

Offerings include:

• •Medical, dental, and vision insurance
• •A robust retirement savings program
• •Generous paid time off
• •Tuition assistance and professional development support
• •And other perks!

This is a great opportunity for someone who enjoys supporting patients, collaborating with care teams, and keeping a busy outpatient practice running smoothly. If you are dependable, detail-oriented, and energized by helping patients navigate their care with confidence, we encourage you to apply and bring your skills to our Urology practice in Salem.

Remote Type

Onsite

Work Location

400 Highland Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.