Clinical Care Coordinator

The Clinical Care Coordinator is a licensed healthcare professional and a vital member of a multidisciplinary team, providing comprehensive, client- and family-centered care management services. This role supports individuals with disabilities and complex healthcare needs through individualized plans of care that promote care coordination, continuity, quality outcomes, and community inclusion. Guided by Medicalincs’ mission and core values, the Clinical Care Coordinator manages an assigned caseload in accordance with the Case Management Society of America (CMSA) definition of case management and ethical standards. The position might include monthly in-person visits across Maryland in client homes, nursing facilities, schools, and other residential or care settings, as well as regular collaboration with interdisciplinary team members.

Key Responsibilities & Competencies

Facilitate admission to a discharge from care management services

Apply the case management process to guide service delivery

Develop and maintain individualized plans of care, including desired outcomes

Coordinate services and supports to ensure plan implementation and compliance with contractual and regulatory requirements

Monitor ongoing services, utilization, and cost-effectiveness; recommend plan modifications as needed

Evaluate desired versus actual outcomes and document progress

Identify and recommend cost-effective alternatives to care

Serve as a clinical resource to community service providers

Maintain ongoing communication with clients, families, and healthcare team members

Convene, attend, and actively participate in multidisciplinary team meetings

Deliver services through a combination of on-site visits and virtual/remote engagements

Maintain accurate, timely, and complete care management records

Document client interactions in the client database within 48 hours of contact

Ensure compliance with HIPAA and all applicable professional standards

Qualifications

Bachelor of Science in Nursing (BSN) with active Registered Nurse (RN) license or

Master's degree in social work (MSW) with active LMSW or LCSW-C license

Degree must be from an accredited college or university or equivalent education and experience

CCM (Certified Case Manager) certification preferred; required within two years of hire

Minimum three (3) years of professional experience in one or more of the following: Pediatric intensive care nursing, Ambulatory health care, Rehabilitation nursing, Clinical social work in a community-based setting with individuals with complex healthcare needs

Demonstrated clinical competence and ability to work independently with minimal supervision

Active state licensure and current malpractice insurance (maintained at all times)

Maintenance of applicable professional certifications (e.g., CCM, RN, LCSW-C)

Valid driver's license, reliable transportation, and proof of automobile insurance

Ability to travel throughout Maryland

Designated home office meeting all HIPAA requirements

Ability to telework from a home-based office

High-speed internet access

Proficiency with Microsoft Office Suite (Word, Excel, Access, Outlook), databases, and remote communication/documentation tools

Excellent organizational, prioritization, and interpersonal skills

Professional Expectations

The successful candidate will consistently demonstrate:

A positive and collaborative attitude that supports the care management team

Commitment to Medicalinc's mission, values, and person-centered, family-centered, and cultural competent care philosophy

Engagement in continuous quality improvement within a collaborative governance model

Flexibility and adaptability in a changing healthcare and regulatory environment

Physical Requirements

The physical demands listed here represent those required to perform the essential duties of the position:

Regularly required to talk, hear, stand, walk, sit, and use hands and arms

Frequently lifts and moves objects up to 10 pounds

Vision abilities include close vision and the ability to adjust focus

Required to travel to client homes, schools, physician offices, and healthcare facilities

Required to document care activities on a laptop within established timeframes

Other Duties

This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities required of the position. Duties may change at any time with or without notice.

Medicalincs is a healthcare business and clinical management services firm dedicated to improving organizational performance through human-centered, integrated, and cost-effective care solutions. Founded in 2013 and launched in 2017, Medicalincs has achieved measurable improvements in health outcomes, cost savings, and return on investment for clients across Maryland, the District of Columbia, and Virginia by linking silos across healthcare delivery systems. Guided by its mission to deliver high-quality, continually improving care that preserves and saves lives, Medicalincs operates on the THICKE philosophy— Trusted, Hearty, Innovative, Committed, Kaizen, and Equity —and brings deep clinical, business, and technical expertise to advance population health and sustainable care models.