Clinical Case Manager

Job Title: Clinical Case Manager

Location: New York, New York

Work Arrangement: Hybrid

Job Type: Regular Full-Time

Classification: Hourly, Non-Exempt

Department: US Programs - MKC

About Heartland Alliance International & Marjorie Kovler Center: Heartland Alliance International (HAI) is a global human rights organization advancing the health and human rights of marginalized communities. HAI provides trauma-informed mental health care, access to justice for survivors of rights abuses, and stigma-free health services. Through innovative, equity-driven approaches, HAI promotes human rights protections and gender equality across its global and U.S.-based programs.

HAI's Marjorie Kovler Center (MKC), originally based in Chicago, is a nationally recognized treatment center for survivors of torture and severe trauma and their families. Serving individuals from more than 60 countries, MKC provides trauma-informed, culturally responsive mental health, medical, and social services. The center also advocates for the end of torture worldwide and for the rights of immigrant and refugee communities. HAI is now expanding the MKC into New York City, extending its nationally recognized survivor-centered model to reach more individuals and communities.

Summary: The Clinical Case Manager is responsible for providing specialized clinical case management services to clients and families, helping them navigate and access medical, psychological, social, and other essential supports. Through MKC’s robust network of community providers, the Clinical Case Manager coordinates individualized services that promote sustained physical, social, emotional, and economic well-being, while supporting clients in building stable and fulfilling lives in their new communities.

Duties and Responsibilities:

Conducts intake, outreach, and provides clinical case management services to program participants through a short-term case management model. Screens for income supports for benefits and entitlements to advocate on behalf of program participants.

Receives case assignments, establishes service plans, reviews case progress, and determines case closure through the supervisor of the assigned program and in accord with funder requirements.

May provide counseling to address motivational and psychosocial issues of program participants in an individual or group context. Provides intense advocacy, crisis intervention, counseling and problem solving in a variety of areas to support, increase, or restore program participant’s capacity for self-sufficiency. Additionally, may refer clients externally due to client needs or program capacity.

Provides services in a professional, competent, efficient, timely and otherwise satisfactory manner. Takes initiative to cooperate and work in collaboration with all program staff internal and external to provide services in accordance with the terms of the program agreement.

Develops, implements, oversees, and follows up with program participant treatment plans to ensure that realistic goals and deadlines of accomplishments are being met within the reporting cycle outlined by program funders.

Develops, monitors, and enhances professional relationships with social service, health and governmental agencies.

Participates and contributes in regular supervision meetings, team meetings, in-house training sessions, conferences and program and operational planning.

Establishes and maintains a professional and therapeutic relationship within the guidelines of professional standards, confidentiality laws, and the newest clinical research available.

Other duties may be assigned.

Education and Experience:

Required

BA/BSW and 3 years of experience working in a trauma-informed, behavioral, and/or public health setting, or Master’s degree in social work, public health, counseling, clinical psychology or related field.

Preferred

LPC/LSW licensure

Language needs vary based on programs and participant populations served. Bilingual proficiency in a language other than English (e.g., Spanish, French, Arabic, or Portuguese) is preferred.

Competencies:

Strategic Agility

Teamwork and Collaboration

Culturally Responsive Communication Skills

Work Environment:

HAI has a dynamic and collaborative work environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment at the Marjorie Kovler Center is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Communicate effectively, both verbally and in writing

Sit, reach with arms and work with hands to operate computers or equipment

Stand, walk, climb stairs, and may need to kneel or crouch to access workspace equipment

May occasionally need to lift or move items up to 10 pounds

Equal Opportunity Employer Statement:

Heartland Alliance International makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.