Clinical Case Manager I - ICM

CLINICAL CASE MANAGER I - ICM

INTENSIVE CASE MANAGEMENT

QUEENS SUPERVISED RELEASE PROGRAM

Posted: 8/10/2026

ABOUT CJA

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor’s Office of Criminal Justice. CJA is the City’s main pretrial services agency, combining operations, pilot projects, and research under one roof. CJA utilizes procedural justice practices to provide pretrial services to over 100,000 persons arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency’s internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA’s programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 300 employees, citywide.

PROGRAM SUMMARY

CJA operates a Supervised Release Program in Queens Criminal Court. The program, which operates during the day and night court in Queens, screens targeted defendants for release at criminal court arraignment, subject to specific conditions including maintaining face-to-face and telephone contact with the program, participating in an assessment process to identify needs such as substance use and mental health, and agreeing to program monitoring of court appearances and re-arrests.

This is a great opportunity for a dynamic, knowledgeable individual, experienced in dealing with high-needs populations such as those with mental health diagnoses, at-risk youth, and others with social, emotional, or developmental challenges, who have criminal court involvement. This position will work with participants aged 16 and older.

Position Summary

Reporting to the ICM Clinical Supervisor, and under the direction of the Associate Director of Clinical Services II for ICM, the Clinical Case Manager I is a dynamic, knowledgeable, and experienced individual with a background in social services seeking to help make an impact on the court system and alternative initiatives aimed at reducing detention and crime rates in the city. The Clinical Case Manager I on the ICM team will be working on a team that serves both youth and adult clients (ages 16 and up) who have enhanced needs such as mental health and substance use issues, and developmental disabilities, housing instability, and others who are less likely to make it to their court appearances. This role is primarily community based, requiring travel in Queens and other boroughs, but will include some work directly in the Queens Criminal Court as well as our case management offices in Kew Gardens and Long Island City.

PRIMARY RESPONSIBILITIES

The Clinical Case Manager I in ICM functions include:

Reviewing with participants the conditions of release, program agreement, and consents for disclosure.

Conducting an intake/assessment interview to identify needs, including administering various evidence-based assessment tools to identify possible mental health and/or substance abuse concerns for individuals who are aged 16 and older.

Monitoring a caseload of high risk and high needs youth and adult participants, providing supervision, and making referrals to voluntary social service interventions.

Verifying participant contact information, general location (if unhoused), contacts at other programs, and current supervision level/reporting requirements. Maintaining face-to-face and telephone contact with participants, monitoring re-arrests, and preparing written progress reports for court.

Meeting with clients in the community as needed. This would include, but not be limited to completing their appointments in the community, accompanying them to referrals, and attending court dates.

Maintaining communication with defense attorneys and referral agencies until transfer or completion of reporting responsibilities.

Updating computerized case management appointments accordingly to produce periodic reports on participant compliance.

Completing all necessary documentation in a timely manner and maintaining all data set reporting requirements in the agency database.

Appearing and advocating in court regarding participants’ compliance, as necessary.

Actively participate in staff meetings and ongoing trainings; identify new opportunities for staff development.

Client Centered Management and Communication

Communicating and coordinating with staff comprised of diverse identities, experiences, and professional disciplines in a respectful manner that acknowledges differences, expertise, and experiences to promote collaboration and better client outcomes.

Communicating with clients of diverse populations, needs, and experiences in the justice system and other institutions in a respectful manner that acknowledges lived experiences and creates connection.

Answering questions about our services in an informed and well-resourced way; directing clients and community members to resources by making appropriate referrals.

Ensuring that clients are being supported in a timely manner, through careful assessment and the use of evidence-based tools.

Influencing and Motivating

Ability to work intensively with clients using goal-based interventions to create behavioral changes.

Supporting the client’s self-efficacy by reinforcing their power to make the changes that they want.

Guiding clients through the treatment plan and behavioral change process; recognize/acknowledge the positive changes that are made and continue encouraging behavioral changes along the way.

Clearly and concisely communicating with other members of the mobile team to understand and support the needs and goals of the client and collaborate on appropriate next steps.

QUALIFICATIONS

MSW or relevant master’s degree required with 2 years of related case management experience.

Knowledge of NYC Court Operations preferred.

Experience serving clients in the community preferred.

The successful candidate will possess a combination of the following knowledge, skills, and experiences:

Familiarity with the Alternative to Detention (ATD), Alternative to Incarceration (ATI) or other advocacy program models

Working knowledge of treatment programs (substance abuse, mental health, etc.) and other support services (GED, job training, YIP, etc.) for referrals

Ability to exercise sound and quick judgment

Excellent communication and writing skills

Excellent time management skills

Computer literate with the ability to quickly adapt to changing technology

Bilingual: Spanish (preferred)

Must be willing to work evening and weekend hours, if needed

CASAC or CASAC-T encouraged to apply

Hours & Scheduling Expectations

This is a visible role with direct client-facing responsibilities engaging with clients, staff, and other stakeholders. The successful candidate will possess the required qualifications and skills, and the ability to work in-person 5 days a week.

Typical hours are 9am – 5pm or 1pm to 9pm.

To provide optimal coverage for client engagement, regularly scheduled workweeks will include weekends and night shifts.

Flex hours will be occasionally required to perform client visits either in their homes, or at community-based locations.

Travel within the 5 boroughs required for client engagement or meetings with community partners, as needed

This is a visible role with direct client-facing responsibilities engaging with clients, staff, and other stakeholders. The successful candidate will possess the required qualifications and skills, and the ability to work in-person 5 days a week.

*Internal applicants must be 1 year in their current roles and in good standing (no disciplinary action within the last 90